Colonial Volkswagen of Medford

Very happy with the work on my car and the staff was friendly and explained everything to me when the job was finished. Will definitely return for my car upkeep. AV Arlington friendly and explained everything to me when the job was finished. Will definitely return for my car upkeep. AV Arlington More

After years of being a customer, i have been noticing and was subjected to poor customer service. the service rep was exasperated on explaining the issues and didn’t make clear of possible solutions to solve was subjected to poor customer service. the service rep was exasperated on explaining the issues and didn’t make clear of possible solutions to solve the issues with my car. More

Dan was very helpful and communicative throughout the process. Even got a free ride home while my car was being serviced! process. Even got a free ride home while my car was being serviced! More

Job was completed promptly ad car is running like it did when I purchased it almost 6 years ago. when I purchased it almost 6 years ago. More

Steve was amazing and an absolute joy to work with. He was kind, courteous, and made the experience enjoyable. He was kind, courteous, and made the experience enjoyable. More

I recently purchased a car from Colonial VW of Medford and I couldn't be happier with the experience. From the moment I walked in, Paul Lazzaro was professional, knowledgeable, and attentive to my needs. and I couldn't be happier with the experience. From the moment I walked in, Paul Lazzaro was professional, knowledgeable, and attentive to my needs. He took the time to understand exactly what I was looking for and showed me several options that fit my criteria. Paul was incredibly patient, answering all of my questions and providing valuable insights without ever making me feel pressured. Throughout the process, Paul was transparent and honest, making sure I was comfortable with every step. He also went above and beyond to ensure that I got the best deal possible, explaining all the financing options in detail. What really stood out was Paul's commitment to excellent customer service. Even after the sale was completed, he followed up to ensure that I was satisfied with my purchase and to see if there was anything else he could assist with. I highly recommend Paul to anyone looking to buy a car. He made the entire experience enjoyable and stress-free. Thank you, Paul, for your exceptional service! More

Straight up, simple. No xxxxxxxx. The texting is AWESOME, and the video messages are perfect. I come here for every one of my service needs and will continue to No xxxxxxxx. The texting is AWESOME, and the video messages are perfect. I come here for every one of my service needs and will continue to More

Dan and Al are very helpful in service. Real good guys. So if your having a bad day, don't be on some dumb s... they give 100% effort and will get you covered. Real good guys. So if your having a bad day, don't be on some dumb s... they give 100% effort and will get you covered. More

Dan was a great communicator, thank you for taking the time to ensure we understood. Not typical, felt like we were taken care of, not advantage of…thanks again. time to ensure we understood. Not typical, felt like we were taken care of, not advantage of…thanks again. More

My Golf had some serious issues, but customer service Al and mechanic Steve were terrific in handling the situation. My car got an extra care test drive to make sure it was running smoothly and esp safe. and mechanic Steve were terrific in handling the situation. My car got an extra care test drive to make sure it was running smoothly and esp safe. Thank you!! More