Cobb County Toyota - Service Center

I was having a strut replaced under warranty and the shop did a great job getting the repair done quickly. Raven (in service) kept me informed on what the car needed and when it would be repaired. did a great job getting the repair done quickly. Raven (in service) kept me informed on what the car needed and when it would be repaired. More

I recently brought my Corolla Cross Hybrid to this dealer for a safety recall related to the car’s software. They resolved the recall issue, but I discovered that my automatic trunk opening wasn’t working af for a safety recall related to the car’s software. They resolved the recall issue, but I discovered that my automatic trunk opening wasn’t working afterward. I returned the following day, noticing online that others had experienced similar issues with their trunk after this specific recall. Despite explaining this, I was met with aggressive and dismissive responses, and they claimed there was “no proof” that they had caused the problem. I felt they disregarded my concerns, perhaps due to assumptions about my knowledge of cars as a younger woman. After additional hassle, they eventually fixed the trunk issue, but I was treated poorly throughout. Even requesting a courtesy car rental was met with complaints from staff. While my car is now in working order, the experience left much to be desired regarding customer service. I wouldn’t recommend this dealer for service. More

Another excellent service experience at Cobb County Toyota! Zack and Simon are always professional and courteous. Toyota! Zack and Simon are always professional and courteous. More

Good service and communication. Raven was great and will return again. Happy with the overall experience. Raven was great and will return again. Happy with the overall experience. More

Service representative talked my wife into purchasing a new set of tires even though the previous set was purchased at the same location and under warranty. The tires were rated for 65k miles but only has new set of tires even though the previous set was purchased at the same location and under warranty. The tires were rated for 65k miles but only has 34k miles on them. Only when I went back to confront them did they claim it was a mistake. More

JC is great. Always love to see and deal with him. He is always very professional and takes his time to explain things. We love him. Always love to see and deal with him. He is always very professional and takes his time to explain things. We love him. More

I was told two hours for my car. Three hours later I found my paperwork at an unmanned station and the guy (Jeff) who was "assigned" to me. Had gone to lunch. Seems like this assigni Three hours later I found my paperwork at an unmanned station and the guy (Jeff) who was "assigned" to me. Had gone to lunch. Seems like this assigning a tech only benefits the dealership and not so much the consumer. More

I keep coming back to give you all a chance and am so disappointed everytime. I will not be returning. disappointed everytime. I will not be returning. More

David Cobb is always helpful and explains everything that needs to be done.I feel like I can trust what David suggest. needs to be done.I feel like I can trust what David suggest. More

Service was great! Carlos Ortega was friendly and helpful! In and out in a timely manner Carlos Ortega was friendly and helpful! In and out in a timely manner More