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Coastal Kia - Service Center

Wilmington, NC

4.8
3,448 Reviews

3,448 Reviews of Coastal Kia - Service Center

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July 14, 2025

Coastal Kia has been instrumental in helping me maintain my vehicle and the longevity of my vehicle. Bob is a very honest service member whom I literally put the life of m vehicle in his hands when it comes More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Coastal Kia responded

Thank you! Your heartfelt service testimonial and high marks for our Service Consultant Bob Tomlin are truly appreciated. We love the feedback including, "Bob is a very honest service member whom I literally put the life of my vehicle in his hands." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

July 12, 2025

Everyone goes above and beyond from the time you pull into the service department until you leave. More

by LuvmyCX9
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Coastal Kia responded

Awesome review! Thank you for the five star rating and compliments for our team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia!

July 11, 2025

Overall great experience. Sam was very professional and communicated throughout the entire process. Highly recommend. More

by DCOMBS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Coastal Kia responded

We truly appreciate the high recommendations and compliments for our Service Consultant Sam Weisman. We love the feedback including, "Sam was very professional and communicated throughout the entire process." Please do not hesitate to reach out if you need us. Thanks again!

July 10, 2025

Absolutely dependable: Great communication and ongoing concern to get things right, which is what happens. A really trusted dealer. More

by HERBGANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Coastal Kia responded

Thank you! Your high marks and compliments for our staff are greatly appreciated. We love the feedback including, "absolutely dependable, great communication and ongoing concern to get things right." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

July 10, 2025

Bob is an assistant is great! Always on time! My car was ready in the time alotted! My car was clean! More

by sandreozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the compliments and high marks. We love hearing you were able to take advantage of our complimentary courtesy wash. Please do not hesitate to reach out if you need us. Thanks again!

July 10, 2025

Very professional. They were able to get me in and out very quickly and the shuttle service was nice as well More

by ais7621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Coastal Kia responded

Outstanding news! We sincerely appreciate the five star service review and high marks for our Service Consultant Sam Weisman. We love hearing you were able to take advantage of our courtesy shuttle service. Thank you for trusting Coastal Kia with your automotive service needs.

July 09, 2025

Well done on a successful diagnosis and repair of a failing wheel bearing on my Kia Soul. Thanks to Sam and the technician who worked on this. And a shout out to David the shuttle driver. More

by geckstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Coastal Kia responded

Thank you for the five star service review! We truly appreciate you mentioning Sam Weisman and David Knowles by name. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

July 07, 2025

My experience with Kia was successful. Customer service was really great. They treated me with respect and my wait wasn't long at all. More

by MACWILL59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Coastal Kia responded

Outstanding! We appreciate the five star review. Thank you for the comments including, "my experience with Kia was successful, customer service was really great." It was thoughtful of you to go online and rate your recent experience. Thanks again!

July 05, 2025

my appt with Coastal Kia was efficient, everyone was helpful and they were done under time More

by DEIRDREDIPALMA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Coastal Kia responded

Great news! We are thrilled to hear how our service department exceeded your expectations. Thank you for the high marks for our dealership and for our Service Consultant Bob Tomlin as well. Much appreciated!

July 04, 2025

Professional, cordial, quick and thorough. Communication throughout, with good explanation on what was needed. A+ More

by barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Coastal Kia responded

A+ ! We will take it ! Thank you for the five star review and high marks for our service team. We love the feedback including, "professional, cordial, quick and thorough." Please do not hesitate to reach out if you need anything. Thanks again!

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