City Volkswagen of Evanston

Everyone I have dealt with at the Autobarn has been excellent! I am a long-time customer (4 cars over the last 15 years) and will continue to be one due to the knowledgeable and friendly employees, am excellent! I am a long-time customer (4 cars over the last 15 years) and will continue to be one due to the knowledgeable and friendly employees, amazing selection of vehicles, and top notch facilities. More

I purchased a mazda from them a couple of years ago, and it had a broken trunk latch. I was told it would be fixed at no charge. It was never documented, so they would not fix the latch for me. I was also s it had a broken trunk latch. I was told it would be fixed at no charge. It was never documented, so they would not fix the latch for me. I was also sold a warranty on the car that they would not let me leave the office without buying, when I sold the vehicle there was a refund due to me from this, they have not issued the refund check and it is going on 8 months. I have hand delivered the paperwork and faxed it multiple times to get this refund check issued. They are not customer service savy. I woul never recommend this dealer. More

I just purchase new 2007 Rabbit at Autobarn and all process was easy and smooth but trouble start after delivery. At the time of purchase we call for payoff and everthing was just perfect and salesman process was easy and smooth but trouble start after delivery. At the time of purchase we call for payoff and everthing was just perfect and salesman Narcis promisse me they will payoff my loan in one week. But after 3 weeks and probable 4 phone calls from Honda finance they still didnt payoff my car. I called salesperson several times and he told me they send check but wasnt sign by owner and was bounced back. Hmmm. WHo is your office lady? Then my payoff raise for 300 in late fees and other charges posted by my bank then lies start all over again. They told be they send check and they have copy so i told them i be there to pick up a check and fax to Honda . Now i have to get in car and drive 30 miles to get a copy of check becuse several times they "fax" me copy which i never recieve. Make story short please do you self a favor and dont buy a car at Autobarn if you have payoff. If you dont is differnet story but dicount isnt worth a headache..thank you More

I would highly discourage anyone from visiting this dealership after my experience as well as others; please visit www.1.8t.org for more reviews. My clutch was burned out 20 mins after delivery. Str dealership after my experience as well as others; please visit www.1.8t.org for more reviews. My clutch was burned out 20 mins after delivery. Stranded in downtown Chicago on a Friday night at 9:50pm. I had to ask for floor mats/engine cover for the car. Was given carfax report unfortunately it didn't uncover the previous owner's history. Apparently the car was modded by the previous owner and Liberty VW told my local dealership in Milwaukee that VW had refused to cover a transmission replacement for him. He then traded the car in with a bad transmission and clutch. Autobarn refused to give me a copy of the VW 112 point inspection report. Owner Richard Fisher also refused to give me a copy after reading from it that the clutch was in fact defective during the inspection. It had a clutch bearing issue. About 3 days after getting the car back from Autobarn - they replaced the clutch although I wanted them to take the car back and void the sale (they wouldn't). They kept telling me my issue was with VW of America. A trade was my only option. I didn't want one because I obviously got a bad car the first time, why would I want another from them? I fought with them from Sept of 04 until Jan of 05. They took the car back; but wouldn't refund all of my money. Owner Richard Fisher admitted and read from the 112 point inspection that the clutch did in fact have a clutch bearing issue upon inspection - they refused to fix it before putting the car up for sale. I also think they overcharged me for Certification. I have been told it is $500.00 and they charged me $800.00. Coincidentally my trade in value was a +300.00, therefore this would nullify my gain. They also forged my credit application to Volkswagen Credit; altering all of my income information and cutting and pasting my signature from my initial application to a "new" forged application. Is this fraud? They denied knowing anything the entire time; when in fact during the sale when we discussed the warranty they said " a clutch was not covered" if I only had known they were dropping hints. The service history did disclose a transmission problem but I only got that from my local dealership after the purchase. "Planetary gears" were on the service history. The car required approximately $6000.00 in repairs- Clutch - $1200 Transmission: $3000.00 Radio: 15 hrs labor $1500.00 Alignment was off. Scratch on hatch. 3 keys were not delivered per CPO standards. Only 1 key. My advice: try Liberty VW. If you've had issues with this dealer: email me at mayhemlee@yahoo.com Thank you. More