City Volkswagen of Evanston

I'd been shopping around for a good quality (gently) used car and was happy to find a certified option in Evanston on their website. We went in the next day. Sam greeted us and was very friendly but dire car and was happy to find a certified option in Evanston on their website. We went in the next day. Sam greeted us and was very friendly but direct. We explained our requirements and he showed us a few options. He was not pushy at all - served up the facts and pointed out some key features of the cars that were totally relevant to our needs. As we considered each option, he would point out the differences between them - which is really helpful. So the shopping portion was relatively painless and not overwhelming at all. On the test drive, Sam explained the functionality of everything. I've had many test drives, but never this thorough. By the time we returned, I really felt familiar with every button and switch in the car and felt I had better knowledge about how it works. We made a choice pending financing. The sticker price was very fair to begin with, so we started at a good place. There was some back and forth, but that's to be expected. In the end, we felt as if we got a good deal. My only gripe is that the detailing was not as good as it should have been. I didn't realize until I left that the wipers need to be replaced and the winshield wiper fluid was mixed with dirty water. For the amount that they charge for detailing, you would expect that the car would be pristine but it just wasn't. Not enough for me to call back and complain though. And Sam did check to make sure it was thorough, but I just noticed things later. All in all, it was an exceptional experience. I would definitely recommend that anyone looking for a used/certified VW check here first. Their inventory is extensive, the service is great and it was virtually hassle-free. More

I was very impressed with the staff and attention I received at the Autobarn of Evanston. My sales consultant was Sam, he was very professional and knew his product. He had me test drive 3 different mo received at the Autobarn of Evanston. My sales consultant was Sam, he was very professional and knew his product. He had me test drive 3 different models and explained the different features each provided until I was sure which would be the best for me. After deciding on the Passat, they didn't have the color I wanted so they checked with other dealerships and located the one I selected. I then spoke with the sales manager Ryan, we went over what I would receive for my trade-in, which was a very fair price. He was informative and helped make my sale go smoothly. We came to an agreement on the price and then I was taken to Scott in finance who explained everything very carefully. The following day I returned to pick up my new car, they went over the entire car with me and again explained the various features. I was very pleased with my overall experience with the Autobarn and would definitely recommend them to family and friends. More

I have purchased from the Same Dealership and the Same Sales Rep Raul Tomsa even the same Vehicle, VW CC. I am So happy with my purchase and I will Purchase again from Evanston AutoBarn From Raul Tomsa Sales Rep Raul Tomsa even the same Vehicle, VW CC. I am So happy with my purchase and I will Purchase again from Evanston AutoBarn From Raul Tomsa! Both of my experiences have been smooth with all financial terms in easy to understand lingo. Thank you Autobarn and Raul Tomsa! More

Autobarn Evanston has always gone above and beyond to make me feel like a valued customer, both on the front end with car purchases as well as with continued service thereafter. I've purchased 5 vehicle make me feel like a valued customer, both on the front end with car purchases as well as with continued service thereafter. I've purchased 5 vehicles from them and would recommend them to anyone looking to do so. They have competative pricing and trade-in values, wide reaching inventory access, friendly and accomodating staff, and most importantly people with a passion for Volkwagen products. I'll be back to see them for my next VW purchase for sure More

I have bought 3 cars from Marty and will buy many more in the future. VWs sell themselves so Marty had an easy job with me but I enjoyed talking about cars with him. Autobarn is full of car enthusiasts If the future. VWs sell themselves so Marty had an easy job with me but I enjoyed talking about cars with him. Autobarn is full of car enthusiasts If you want to have a fun time buying a cafr and build a long lasting dealership, this is the place to go..... Oh and I can't forget to mention the free car washes! I make sure to abuse that priviledge More

I have been a customer of Autobarn for several years and have always found the service staff and mechanics to be first rate. i own a GTI and a Touareg TDI. Jason is always willing to go the extra mile to ge have always found the service staff and mechanics to be first rate. i own a GTI and a Touareg TDI. Jason is always willing to go the extra mile to get things right- especially when it is a difficult issue. i had some problems with the turbos on the touareg and they went to bat for me and covered everything with VW. it was a complex problem that took time to diagnose. Marrat took the time to fix it correctly and completely while keeping me informed during the process. They even texted me regarding the updates on my car while it was in process. if you want a dealer that you can trust- yes hard to believe- call Autobarn VW in Evanston. i would highly recommend the dealership. I've owned many high end european brands and the best service i have gotten is from Autobarn in Evanston More

Last Year in March of 2009 I was shopping for a New Car. I still loved my previous vehicle but do to the high mileage I was forced to start car shopping! I was fortunate enough to work with Raul Tomsa fro I still loved my previous vehicle but do to the high mileage I was forced to start car shopping! I was fortunate enough to work with Raul Tomsa from the AutoBarn Volkswagen of Evanston. He was very informative and answered all of my questions in every aspect with buying a car! He also went above and beyond and make sure I received the exact options I wanted in my Volkswagen CC and didn’t pressure me into a car I was going to just be settling for! I feel that I also received a very fair price on the vehicle I was purchasing and the amount I received for my trade-in! I live in Arizona but my vehicle was delivered in Perfect condition! I am a very happy customer and I will definitely buy again from AutoBarn Volkswagen of Evanston! Thank you again Raul, from your very happy & satisfied customer, Janet Olari More

Although The Autobarn list cars online, they are NOT accommodating of online buyers. First, they refused to release the vehicle to be inspected by a mechanic located within 1 mi of their dealership (who accommodating of online buyers. First, they refused to release the vehicle to be inspected by a mechanic located within 1 mi of their dealership (who was even going to pick up the car himself), because it wasn't one of their mechanics. I did finally consent to a "pre-sale" inspection by one of their mechanics, but instead of a clear vehicle report (as I've received from 2 other pre-sale inspections of other vehicles), I was just fed the usual sales pitch. Second, and far worse, is that several hours after I agreed to buy the vehicle AND placed a deposit on it, they sold it to someone else! Hours of time and money wasted on this failed transaction. I'm very dissatisfied. I've received FAR better service at other dealerships. More

I am surprised this dealer is still in business. They are disrespectful, cocky, and have no idea about sales or customer service. The cars they sell are not certified, they charge extra weird charges in addi disrespectful, cocky, and have no idea about sales or customer service. The cars they sell are not certified, they charge extra weird charges in addition to what they advertise! The worst car buying experience ever. Waited for an hour to test drive the car, which was kept in some spooky warehouse. Salesman explained that the price of the car is 3500 more than the one advertised because they had to recondition the car and ship it from the auction and those costs are passed on to the buyer. They offer for trades thousands below the true value and do not negotiate. I came in ready to buy a car and after 2,5 hours of frustration I left with nothing. Thank Goodness! Sales lack knowledge, are lazy, disorganized and disrespectful. I can only imagine what aftersales customer care looks like.... Save yourself trouble and find a similar car somewhere else, where they will appreciate you as a customer and will treat you right! The price is deceiving. Common crook technique: post price online to attract customers and get their foot in the door, and then hit them with higher price (supposedly additional costs). Don't be naive and don't buy that scam. You are the one with money, you are the buyer, the economy is bad - they should be begging you to buy a car - not the other way around. There is a lot of cars out there and many nice dealers. Car buying should be a pleasant experience. You get to do it only so often. More

This dealer leaves a lot to wish for. Bad service, unreliable and don't stand for their word. Their service people need more training, they couldn't find the problem on my front wheel even after unreliable and don't stand for their word. Their service people need more training, they couldn't find the problem on my front wheel even after I TOLD THEM I had an problem at the wheel. Also, they made me wait for 4 hours for an oil change, They are giving bad reputation to VW cars. More