City Volkswagen of Evanston

much improved Very courteous. Prompt. 20k maintenance and had some technical questions answered. It helps that it was not a busy service day. A Wednesday morning Very courteous. Prompt. 20k maintenance and had some technical questions answered. It helps that it was not a busy service day. A Wednesday morning. That's all I have to say. More

Golf GTI Recall Great service, Great advice! Car checked thoroughly and fixes done in timely manner! Great recommendation for rim fixing and resurfacing! Very much Great service, Great advice! Car checked thoroughly and fixes done in timely manner! Great recommendation for rim fixing and resurfacing! Very much appreciated ! Thank you More

Terrance in Service was Awesome Thanks to Terrance who went over and above most service guys! He went the extra mile to make sure our extended warranty gave us everything possible. Thanks to Terrance who went over and above most service guys! He went the extra mile to make sure our extended warranty gave us everything possible. All work was done quickly and professionally More

Good Experience Upfront with car options and costs. Good understanding of available models. Xavier provides good personal experiences with all models. This was a g Upfront with car options and costs. Good understanding of available models. Xavier provides good personal experiences with all models. This was a good visit and experience. More

Excellent, professional service Yoram and Narcis were both very professional and helpful when leasing my first car. Excellent service and professionalism. They both are very attentiv Yoram and Narcis were both very professional and helpful when leasing my first car. Excellent service and professionalism. They both are very attentive in ensuring the best prices, and you are highly satisfied with your purchase. More

Excellent Service Yoram was extremely friendly and very willing to help out with the new car. He worked with myself and my wife to get us 2 new cars. He went above and Yoram was extremely friendly and very willing to help out with the new car. He worked with myself and my wife to get us 2 new cars. He went above and beyond to make the deal happen. More

Great Professional Service I brought my car in for an oil change and intended to use a service coupon. However, there was a miscommunication between the service writer, Brandon, I brought my car in for an oil change and intended to use a service coupon. However, there was a miscommunication between the service writer, Brandon, and me. When the car was completed, I felt I was being overcharged. I brought the invoice back to Brandon and he made an adjustment. I didn’t look at the invoice and brought it to Phoenix, the cashier. She told me the amount (which I felt was excessive). I tried to find the amount of the service, I had agreed to, via the internet. However, I couldn’t. I said I would pay and that would be my last visit to Autobarn VW. Phoenix suggested that I speak wit the manager because Autobarn does not want unhappy customers. I returned to the service counter. Brandon saw me and asked about the problem. He went over the invoice and I learned of our miscommunication. He made an adjustment and the situation was resolved. I’m very happy with my experience. Phoenix and Brandon were very professional and I would like to thank them! More

Great attention from the service staff I've been with Autobarn in Evanston for years. I rely on their expertise, and honesty. They are very attentive. I appreciate the overall respect an I've been with Autobarn in Evanston for years. I rely on their expertise, and honesty. They are very attentive. I appreciate the overall respect and kindness of the staff. More

Quick efficient and comfortable The staff at evenston volkswagen is very helpful and very polite. The service is fast and there were no complications with anything and everything was The staff at evenston volkswagen is very helpful and very polite. The service is fast and there were no complications with anything and everything was handled professionally. More

Very nice people in the dealer The last time I visited the dealer I was very happy every body there are very kind with customer and also they really helped with my car. Thank you v The last time I visited the dealer I was very happy every body there are very kind with customer and also they really helped with my car. Thank you very very much More