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City Volkswagen of Evanston
Evanston, IL
2,281 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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August 04, 2006
I would highly discourage anyone from visiting this dealership after my experience as well as others; please visit www.1.8t.org for more reviews. My clutch was burned out 20 mins after delivery. Str dealership after my experience as well as others; please visit www.1.8t.org for more reviews. My clutch was burned out 20 mins after delivery. Stranded in downtown Chicago on a Friday night at 9:50pm. I had to ask for floor mats/engine cover for the car. Was given carfax report unfortunately it didn't uncover the previous owner's history. Apparently the car was modded by the previous owner and Liberty VW told my local dealership in Milwaukee that VW had refused to cover a transmission replacement for him. He then traded the car in with a bad transmission and clutch. Autobarn refused to give me a copy of the VW 112 point inspection report. Owner Richard Fisher also refused to give me a copy after reading from it that the clutch was in fact defective during the inspection. It had a clutch bearing issue. About 3 days after getting the car back from Autobarn - they replaced the clutch although I wanted them to take the car back and void the sale (they wouldn't). They kept telling me my issue was with VW of America. A trade was my only option. I didn't want one because I obviously got a bad car the first time, why would I want another from them? I fought with them from Sept of 04 until Jan of 05. They took the car back; but wouldn't refund all of my money. Owner Richard Fisher admitted and read from the 112 point inspection that the clutch did in fact have a clutch bearing issue upon inspection - they refused to fix it before putting the car up for sale. I also think they overcharged me for Certification. I have been told it is $500.00 and they charged me $800.00. Coincidentally my trade in value was a +300.00, therefore this would nullify my gain. They also forged my credit application to Volkswagen Credit; altering all of my income information and cutting and pasting my signature from my initial application to a "new" forged application. Is this fraud? They denied knowing anything the entire time; when in fact during the sale when we discussed the warranty they said " a clutch was not covered" if I only had known they were dropping hints. The service history did disclose a transmission problem but I only got that from my local dealership after the purchase. "Planetary gears" were on the service history. The car required approximately $6000.00 in repairs- Clutch - $1200 Transmission: $3000.00 Radio: 15 hrs labor $1500.00 Alignment was off. Scratch on hatch. 3 keys were not delivered per CPO standards. Only 1 key. My advice: try Liberty VW. If you've had issues with this dealer: email me at mayhemlee@yahoo.com Thank you. More
by vwboy456
Employees Worked With
Ryan Graham/Charles Bartelt
