City Volkswagen of Evanston

Narcis is one of the best and most professional the industry of selling cars. I have just purchased 2021 VW Atlas and I have purchased 8 cars from Autobarn in past 15 years and all deals were made with industry of selling cars. I have just purchased 2021 VW Atlas and I have purchased 8 cars from Autobarn in past 15 years and all deals were made with best salesman Narcis. Highly recommend VW Autobarn Evanston location and make sure to work with Narcis and you will get best deal ever. FYI More

PURCHASE A 2017 JETTA OUT OF A LEASE Narcis Agic has been my representative for 20 + years. He is the best in the business Knowledgeable, Efficient, Cooperative and an excellent person Narcis Agic has been my representative for 20 + years. He is the best in the business Knowledgeable, Efficient, Cooperative and an excellent person to deal with over that period of time. There may be some representatives that equal his expertise but there are none better. No one better to deal with for lease or purchase requirements. A true professional. More

Recently I bought 2020 Atlas Cross Sport and I love it. As always I had magnificent experience with sales team and management, especially Mr. Narcis Agic. He is the reason my family and I will always conti As always I had magnificent experience with sales team and management, especially Mr. Narcis Agic. He is the reason my family and I will always continue buying vehicles from him and The Autobarn VW of Evanston. If you want amazing experience and best prices give Mr. Agic a call. More

I had The worst experience EVER. To start Ricky was my salesman. He was uninformed about the cars I was I interested in. He lied and sold me a car telling me it had CarNet when come to find out days late salesman. He was uninformed about the cars I was I interested in. He lied and sold me a car telling me it had CarNet when come to find out days later as I’m trying to set up it doesn’t. His response to this was “My Bad”. So unprofessional. I spoke with Dan the manager after i had to drive 30 min back to the place because he never called me back like he said he would. We come to an agreement that he will have them install a remote starter. This would have semi made this better and I was Going to remove my previous review and write how he made things better. Unfortunately the review is going back up but I have More things to add as this has been xxxx! He wasted over 5 hours of my time. Told me i had an appointment later that week when i didn’t indeed have one. I had gone back and fourth 5 times when my car was never ready. I ended up speaking with the GM Narcis who assured me i would revive an email by this past Tuesday with the manual because no one was able to figure out how the starter actually worked. I come to find out the gave me the cheapest one possible and i have to be in front of the car to have it work. This DEFEATS THE PURPOSE OF A CAR STARTER!! I had called Narcis to understand what was going on and why I still Have not gotten the manual, yet he ha yet to call me back. I’m assuming because he knows I’m not happy with any of this. So now I have A car that I cant Use the starter since I live in the city. My parking spot is next to my building and it doesn’t work. They said they would upgrade me if I paid Half! This is not something I shoukd Be paying anything for due to the fact i bought a car under the impression I coukd Start my car from my phone!! I should Have returned the car all together. It’s unfortunate as I see a lot of people and blog about these things. 2 of my family members asked if they should go to the same dealership (not knowing this yet) I had To tell them to go to a different VW and told them what happened. They both just bout brand new atlases and another cousin is in the market as well. This location has zero communication between one another let alone costumers. I’m extremely unhappy and plan on reviewing on every site I can find, so other people don’t go through the same thing as well. This was supposed to be an exciting thing. I was Treating myself after going through lot of very bad and hard medical issues and beating odds after something that happened to me. Not that this should matter. They absolutely ruined the whole thing and I still Have a car that doesn’t have the main thing I needed. I plan On writing the better business bureau as well. This is not a small thing and in the end all that happened was my time being wasted and me losing out on money. More

Very good contact, the Autobarn Evanston had a very welcoming team. I went there to check my brakes and they did not overcharge me for additional work I thought was necessary. Especially good contact w welcoming team. I went there to check my brakes and they did not overcharge me for additional work I thought was necessary. Especially good contact with Bryan! Thanks More

Great customer service they were very nice and respectful to the customers! I was greeted very nicely by the people in front. Would definitely recommend to the customers! I was greeted very nicely by the people in front. Would definitely recommend More

Very helpful and friendly people who had me taken care of right away. I went in for a recall notice on my vehicle and was treated extremely well within the allotted time. right away. I went in for a recall notice on my vehicle and was treated extremely well within the allotted time. More

The staff is always friendly, accommodating, and competent and the facility clean and comfortable. I look forward to coming in for my periodic service calls. competent and the facility clean and comfortable. I look forward to coming in for my periodic service calls. More

Taken advantage of I can't find Gilbert on employee list, so I'm hoping he got fired. He's full of xxxx and so is the rest of this company. If you have issues with your I can't find Gilbert on employee list, so I'm hoping he got fired. He's full of xxxx and so is the rest of this company. If you have issues with your used car, or have any hopes for a refund they'll dodge all your calls and give you blatantly disrespectful offers instead. This place is unprofessional, unsanitary (they don't wear masks). Highly recommend NEVER going here. More

No Good Had my truck for a month and kept playing games about what was wrong with it. Got my truck back and it was super dirty and funky inside If i did no Had my truck for a month and kept playing games about what was wrong with it. Got my truck back and it was super dirty and funky inside If i did not have a warranty thru this dealership i would never go there. Just a super bad time dealing with them More