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City Volkswagen of Evanston

Evanston, IL

5.0
2,721 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,721 reviews

January 16, 2026

First time at Volkswagen of Evanston, by far the best dealership I’ve been too! Josh K helped me get into a 2022 Volkswagen Tiguan and I love it so much! Great dealer to work with to get me in the car I More

by bridgettkolls1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2026 -

City Volkswagen of Evanston responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Evanston. Sam Lotta General Manager slotta@cityautogroup.com

January 16, 2026

Helped us a lot and made sure we were comfortable the whole time. Good purchase experience with Josh! More

by Spinksjack1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2026 -

City Volkswagen of Evanston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sam Lotta General Manager slotta@cityautogroup.com

January 15, 2026

Josh was super helpful, informative and personable. The process was as quick and easy as it could have been. More

by VWAtlas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2026 -

City Volkswagen of Evanston responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

January 12, 2026

I recently bought a car from this dealership and had an outstanding experience! For the first time, I left a dealer feeling genuinely satisfied with my purchase. The sales manager, Narcise Agic, was extrem More

by santillan_felipe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2026 -

City Volkswagen of Evanston responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sam Lotta General Manager slotta@cityautogroup.com

January 11, 2026

Had a great experience with everyone at this dealership - helpful, friendly and knowledgeable. Took the time to really help us explore our vehicle options. More

by LG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2026 -

City Volkswagen of Evanston responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta General Manager slotta@cityautogroup.com

January 10, 2026

We work with Josh to buy a Certified Preowned Tiguan. He was very informative and easy to work with. The finance department kept thing straightforward and worked with us to get to a place we were happy w More

by jolechef1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2026 -

City Volkswagen of Evanston responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Sam Lotta General Manager slotta@cityautogroup.com

January 10, 2026

I’m always skeptical going into a car dealership, but quickly realized there was no reason to be at City VW, of Evanston. Joshua & Mario are straight shooters, they’re honest, kind, and you can tell they More

by Matt K.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Gentry
Jan 10, 2026 -

City Volkswagen of Evanston responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sam Lotta General Manager slotta@cityautogroup.com

January 10, 2026

Narcis was absolutely wonderful to work with from start to finish. He was knowledgeable, patient, and took the time to answer every single question we had throughout the entire process, making everything f More

by Emma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2026 -

City Volkswagen of Evanston responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Volkswagen of Evanston. We look forward to having you as one of our valued customers for many more years to come! Sam Lotta General Manager slotta@cityautogroup.com

January 06, 2026

Frank was absolutely amazing. He had so much patience and just had an overall positive attitude. More

by Bismina9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2026 -

City Volkswagen of Evanston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Evanston. Sam Lotta General Manager slotta@cityautogroup.com

January 03, 2026

We’ve worked with this group for years. The process is always professional and extremely customer service focused. We highly recommend and shout out to Mario and Josh for extraordinary frie More

by carey.erika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario, sales manager
Jan 03, 2026 -

City Volkswagen of Evanston responded

Thanks for your feedback on your recent visit to City Volkswagen of Evanston. It's great to hear that we were able to assist you and that you had such a positive experience. Sam Lotta General Manager slotta@cityautogroup.com

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