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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,909 Reviews
Call Dealership (908) 782-2025
View Awards

167 NJ-31

Flemington, NJ

08822

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3,909 Reviews of Ciocca Subaru of Flemington

July 07, 2023

Thanks Mike for making our purchase a great experience and being so helpful with explaining the features of the car! More

by TDMADD77
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Gansfuss
Report | Print
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

TDMADD77, finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

July 07, 2023

The service is ok. It took 2 hrs for an oil change with tire rotation. I waited 20 minutes just to check in and I had to tell them it was done. The keys were sitting More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky
Report | Print
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Hi Cindy, we apologize your visit was just ok. We strive to give exemplary service for every customer that walks in, and we are sorry we missed the mark. We hope we get the opportunity to serve you again and make it up to you!

July 06, 2023

Friendly service, repairs/service completed made a big difference in the car’s performance. Easy to communicate with during the process. More

by E.MONACOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Aranjo
Report | Print
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

E.MONACOJR, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 06, 2023

Rate very high. This is the 2nd rating you have sent! Thank you, no more! More

by LindaZdepski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Eric Henderson, Candida Villarino
Report | Print
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Linda, we apologize if you feel our rates are high. We will review your comments with management, thank you for your review.

July 05, 2023

Prompt professional service. Took care of my crisis! Came through with a loaner car that saved my wife a trip to pick me up. God bless you. More

by JCBELMONT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Trisha Malavasi
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Flemington responded

We are so happy to have been able to take care of your issue promptly, and get you back on the road! Thank you so much for the kind review.

July 05, 2023

They lost their way: no follow ups, didn’t perform the work asked (and that they diagnosed already last time and wrote up), despite an appointment got bumped for 3 days (ended up with a four day oil chang More

by OutbackNewbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Aranjo
Report | Print
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

OutbackNewbe, we sincerely apologize for your experience with us. We have lost two members in a very short period of time, and we are currently in the hiring process to find the proper help! We hope we have the opportunity to serve you again and make this up to you.

July 05, 2023

3 three calls to find out about my call Nobody return them Video attachment of service with it blank More

by RADFORD1195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Trstensky, Trisha Malavasi, Allison Cerwinski, Ashley Calderon
Report | Print
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

RADFORD, we sincerely apologize for your experience with us. We have lost two members in a very short period of time, and we are currently in the hiring process to find the proper help! We hope we have the opportunity to serve you again and make this up to you.

July 04, 2023

Had appointment for me right away and kept me informed at every step. Washed my car too! More

by nanckuhl
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Cerwinski
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Flemington responded

We are so glad to hear this, nanckuhl! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 04, 2023

Kind staff and good service. I plan on bringing my vehcile back here. Thank you! More

by JYACK0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Jeannette Macpherson
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Flemington responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

July 04, 2023

The trailer waiting area is so disgusting that I wish I had not contacted to have my car serviced there. More

by HONEY0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Calderon
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Flemington responded

HONEY0915, we sincerely apologize for our accommodations during your service visit. We are actively working to hire more staff as well as improve our customer lounge. If you would like to discuss these matters further, please reach out to a manager at (908) 782-2025.

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