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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,909 Reviews

167 NJ-31

Flemington, NJ

08822

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3,909 Reviews of Ciocca Subaru of Flemington

October 25, 2023

The dealership charged me full price for an oil change and tire rotation for which I provided a valid dealership coupon. They are extremely expensive for the service they provided. More

by Dr. Water
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Aranjo, Michael Homeijer, Corey Smith
Oct 25, 2023 -

Ciocca Subaru of Flemington responded

We're sorry to learn about your experience with the coupon, and we apologize for any misunderstanding. We strive to provide excellent service at a fair price, so it's disappointing that we didn't meet those expectations this time around. Please reach out directly so we can look into this matter further and make things right. Thank you, Michael Castor - General Manager - mcastor@cioccadealerships.com

October 24, 2023

Consistent factory specifications for their maintenance and repairs. I have had no returns for repairs done there More

by derf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hector
Oct 25, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know that the service provided by our team has consistently met your expectations! Thanks for trusting us with your vehicle and we'll see you next time here at Ciocca Subaru of Flemington!

October 21, 2023

The service was fast and efficient. Check-in was almost immediate. I received an update not too long after checking in, and the final bill was reasonable. The car was ready sooner than More

by YTHOOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Acevedo
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know you found our service at Ciocca Subaru of Flemington fast and efficient. It's great that the team was able to exceed your expectations with their professionalism and timely updates. We appreciate your feedback!

October 21, 2023

Service was excellent. I dropped my car off before 7:30 but my appointment wasn’t until 1:30. I was thankful to the service member that took my car and spared me from havi More

by SPERSAUD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know you had an excellent service experience at Ciocca Subaru of Flemington! Our team always aims for efficiency and convenience. Thank you for your review, we appreciate it!

October 21, 2023

Courteous and professional. The video from the technician is clear and clearly explained. The estimate provided for the service was accurate. Service was done promptly, and b More

by ATSARTORIO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Homeijer
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

We appreciate your positive feedback! It's great to know that our team at Ciocca Subaru of Flemington provided you with clear communication and prompt service. Thanks for choosing us, we're here if you need anything in the future!

October 21, 2023

Excellent service from Shane and Jeff. I brought the car in on short notice for a braking issue. They got it fixed ion the same day, had a loaner car available and provided great intraday More

by DOUG.WALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Aranjo
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

We're so glad to know that Shane and Jeff provided excellent service during your visit at Ciocca Subaru of Flemington. It's great to see you were able to get a loaner car while yours was being fixed! Thanks for the positive feedback, we appreciate it!

October 21, 2023

Very thorough. Makes sure you are satisfied. Said enough words yet? Please let me move on More

by JEFFALLEN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Aranjo, Michael Homeijer, Corey Smith
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

Thank you for rating Ciocca Subaru of Flemington five stars, Jeff. We look forward to seeing you next time!

October 21, 2023

Hector was very nice and efficient. The rest of the staff was very pleasant Thank You All More

by BONDOQUINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector not listed
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

Thank you for rating us five stars! We're proud to be part of your automotive journey and look forward to seeing you next time! - Ciocca Subaru of Flemington

October 20, 2023

Service was fast - extremely professional staff. Video walk through of vehicle inspection is a great way to see what’s going on. More

by TIBERIUS90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Acevedo
Oct 20, 2023 -

Ciocca Subaru of Flemington responded

We are so glad to hear this, TIBERIUS! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 20, 2023

The actual car service seems fine. The office needs better organization and more convenient customer service. More

by JTGEDDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Oct 20, 2023 -

Ciocca Subaru of Flemington responded

Thank you for the feedback, JT. We apologize for the subpar customer service and if we appeared unorganized. If you would like to discuss anything more, please don't hesitate to reach out to a manager at (908) 782-2025.

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