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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,909 Reviews

167 NJ-31

Flemington, NJ

08822

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3,909 Reviews of Ciocca Subaru of Flemington

October 20, 2023

Service was performed on time as promised. Service included checking tire pressures. Car left with all tires at 32 psi vs. the 35 psi they should have been More

by MIKEBOHLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Aranjo
Oct 20, 2023 -

Ciocca Subaru of Flemington responded

Thank you so much for trusting us with the service of your vehicle. We apologize for the PSI difference in your car. We will review your comments with our team to ensure this does not happen.

October 20, 2023

They were very attentive, action forward, and understanding. When I voiced my concerns the managers flocked over and assisted me, along with making a call to you dodge dealership to schedule me More

by NICHOLASDANUBIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Michael Castor
Oct 20, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 20, 2023

Scheduling was quick and easy. Drop off car was timely and loaner car was great. All my questions were answered at pick up. Very satisfied. More

by DONNAMARINO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane was 5 stars
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

Donna, we're glad to know that your experience with Ciocca Subaru of Flemington was quick and easy. We always aim for a smooth process from start to finish! Thanks for sharing your satisfaction.

October 20, 2023

The service advisor clearly explained what service was being performed, and checked in with me throughout the afternoon. Some issues were fixed for free. Nice clean and comfortable waiting area with coff More

by JSB420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane - service advisor
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

Thank you for trusting the Ciocca Subaru of Flemington team with your service needs! We're glad to know you enjoy our waiting room & amenities. We appreciate your loyalty over the years, and look forward to continuing to serve you in the future!

October 20, 2023

It used to be that this dealer was part of Flemington Car and Truck Country. There is a difference: when my car was serviced I used to get personal texts from the service advisor. No longer. Now you have to More

by Whitney Wetherill
Recommend Dealer
Yes
Employees Worked With
Jeff Aranjo
Oct 23, 2023 -

Ciocca Subaru of Flemington responded

Whitney, we appreciate your comments and certainly understand your concern. We are always looking for ways to improve our customer service and will take this feedback into consideration moving forward. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Michael Castor - General Manager - mcastor@cioccadealerships.com

October 19, 2023

Service techs are great, the advisors were sort of preoccupied on their phones. Bd screen when I walked in, I at least expected a ‘good morning’ how can we help you. More

by JBROGAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
Oct 19, 2023 -

Ciocca Subaru of Flemington responded

We appreciate your feedback and are glad to know our service techs were great. We'll definitely address the issue you mentioned about the advisors at Ciocca Subaru of Flemington. Thanks for bringing this to our attention!

October 18, 2023

I am impressed with the 40k mile service. I like the walkaround video of what the technician is seeing as to the vehicles health. Even though the CVT Trans Flush and fill is not required unt More

by mittlbar
Recommend Dealer
Yes
Employees Worked With
Shane
Oct 19, 2023 -

Ciocca Subaru of Flemington responded

Thank you for trusting the Ciocca Subaru of Flemington team with your vehicle's service needs! We appreciate you taking the time to share this awesome feedback and look forward to serving you & your vehicle again next time. Take care!

October 17, 2023

I waited for almost 2 hours for a prescheduled oil change and never got my free car wash because I didn’t want to wait for an additional 1/2 hpur More

by Sparklejan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Calderon
Oct 18, 2023 -

Ciocca Subaru of Flemington responded

We're sorry to read about your long wait for a pre-scheduled oil change and the missed car wash. We understand how valuable time is, and we apologize if our service did not meet expectations on this occasion. I'd like to discuss this further with you so that we can improve moving forward - please reach out at your earliest convenience. Thank you, Michael Castor - General Manager - mcastor@cioccadealerships.com

October 17, 2023

We had our first experience with the service department at Ciocca Flemington. It was a warranty service on our new forester. Everyone was extremely helpful and the service was done in a timely manner. More

by Dperrine54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Corey
Oct 18, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know that your first service visit with us at Ciocca Subaru of Flemington was a positive one! We always aim for efficient and helpful service. Thanks for the review, we appreciate it!

October 17, 2023

I found the service center to be efficient and the technician was caring. Disappointed not to get my free car wash, but not the end of the world. Hoping to continue a positive relationship with the se More

by SHAGER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Henderson, Jeannette Macpherson
Oct 18, 2023 -

Ciocca Subaru of Flemington responded

We appreciate your feedback and are glad to know our service center met your expectations. We apologize for missing out on the car wash - next time you're in at Ciocca Subaru of Flemington, we will make sure this feedback is taken care of. Have a great day!

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