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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,909 Reviews

167 NJ-31

Flemington, NJ

08822

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3,909 Reviews of Ciocca Subaru of Flemington

October 29, 2023

The service team at Ciocca was quick and professional. They kept me updated about my cars status, and setup my next appointment as well. More

by ramarfink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Aranjo
Oct 30, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 29, 2023

No pressure. No fake add-ons. No problem paying cash. Great price. Very helpful and friendly staff. More

by DAVEDTTURNER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Candida Villarino
Oct 30, 2023 -

Ciocca Subaru of Flemington responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

October 28, 2023

Hector was excellent in providing me a workable solution to my service needs. He was very helpful as well. More

by GDLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Oct 30, 2023 -

Ciocca Subaru of Flemington responded

We are so glad to hear this, GDLEE! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 28, 2023

Whenever I go for service, the staff are friendly and helpful. I don't have to wait very long which is a plus since I live out of state. More

by Nell523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Héctor , Jeff Aranjo
Oct 30, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 28, 2023

As usual with this dealer I get a call my car may not be done until next day. I did not get any messages, just two hangups. I had to call back to get answers. It ended up my car was ready be end of day. I w More

by SPG3ZS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane
Oct 30, 2023 -

Ciocca Subaru of Flemington responded

I'm sorry to read about your recent experience with us. We strive for clear communication and fair pricing, so it's disappointing to learn that we've fallen short of these expectations. I understand how this could lead you to consider other service centers, but please know that we're committed to improving our services based on feedback like yours. If you'd like further clarification regarding the charges or any other concerns, don't hesitate in reaching out directly - I'm here for a chat anytime! Thank you, Michael Castor - General Manager - mcastor@cioccadealerships.com

Oct 30, 2023 -

SPG3ZS responded

I have had more than one conversation with staff at your dealership about many issues I had with service and always was promised to do better but unfortunately it seems that hasn’t happened. I do not and never look for anything but trust and fairness with having my vehicle serviced. I have repeatedly let staff know I purchased tires at your dealership yet always get charged for tire rotation. Sure it is removed from service but if this simple thing cannot be accomplished how can I trust anything? I have repeatedly gotten different recommendations for needed service from different technicians. How do I believe which one is true?

October 27, 2023

Friendly, professional, prompt, kept me informed throughout the process, provided courtesy car when needed, resolved issue. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Oct 30, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know you had a positive experience with us at Ciocca Subaru of Flemington! Keeping our customers informed and providing prompt, professional service is always our goal. Thanks for the review!

October 26, 2023

Everyone was extremely helpful and caring about what I needed to be comfortable in purchasing my new vehicle. I had only stopped by with my grandson to look around with no idea I’d purchase a Subaru, but More

by BONNIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Jeannette Macpherson, William Halloran, Tom Plante, Michael Castor
Oct 26, 2023 -

Ciocca Subaru of Flemington responded

Bonnie, it's wonderful to know that our team at Ciocca Subaru of Flemington was able to assist you in finding the perfect vehicle. We're glad your grandson suggested us and we hope you enjoy every ride with your new Subaru!

October 26, 2023

The entire team was kind, intelligent, welcoming, professional, and easy to work with! Would definitely recommend! More

by SATBAUM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Dan Keane, Eric Henderson
Oct 26, 2023 -

Ciocca Subaru of Flemington responded

We're so glad to know you had a positive experience with our team at Ciocca Subaru of Flemington! Thanks for the recommendation, we appreciate it.

October 26, 2023

Everybody is forthcoming about what's happening throughout a job and now they even send video updates of what they're working on. Convenient. More

by G00185175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hoiles
Oct 27, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know you appreciate the transparent approach and video updates provided by our team here at Ciocca Subaru of Flemington. Thanks for the positive feedback!

October 26, 2023

Leased a vehicle from Ciocca Subaru in Flemington. Friendly staff. Very positive experience with my salesperson Jeannette Macpherson, Finance Manager, Eric Henderson and Sales Manager, Alex Leist! More

by Russell N.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Eric Henderson, Jeannette Macpherson, Michael Castor
Oct 27, 2023 -

Ciocca Subaru of Flemington responded

Russell, it's great to know you had a positive leasing experience with Jeannette, Eric and Alex at Ciocca Subaru of Flemington. We appreciate your feedback!

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