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Chicago Cars Direct

Addison, IL

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94 Reviews

2300 Windsor Court Ste B

Addison, IL

60101

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94 Reviews of Chicago Cars Direct

March 14, 2015

Awesome Experience!!!! Bought a car for our son's birthday, Mark and the staff were wonderful. Car was in mint condition, all cars stored indoors. We purchased it a few we More

by mjlandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kanter, Keith Yamanaka
February 12, 2015

Wheels Bait and Switch I recently purchased a 2008 Mercedes-Benz S63 from Mr. Ryan Daly. The two wheels on the drivers side were badly scratched. So as part of the deal I as More

by enzyme guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 23, 2015 -

Chicago Cars Direct responded

I’m very sorry that you feel dissatisfied with the wheels on your S63. The wheels were indeed scratched on the vehicle and we said that we would repair the wheels. We did just that and they looked fantastic. I’m a bit confused because you said that you really liked them upon inspection. You were excited about the vehicle and the wheels when you came in to purchase the S63. You spent a couple of hours at our facility looking and inspecting the wheels and they were more than satisfactory prior to purchasing the vehicle. We never changed the wheels or gave you anything other than what you came in to look at. It was absolutely not a “bait and switch”. I’m a bit surprised at your reaction since you had every opportunity to tell us that the wheels were not what you were looking for before you purchased the vehicle. There is no logical explanation why we would change two wheels on one side of the vehicle and not the other two on the other side; it would not make sense to do so. We knew how particular you were in purchasing this vehicle; we even went so far as to repair the door that you were not 100% happy with prior to purchasing the vehicle. Again, it would not make sense why we would change the very wheels you were inquired about us fixing when we knew that was a concern of yours; why would we do such a thing? We really went above and beyond to made you happy and recondition the vehicle to your standards. Again, we are shocked at your reaction since you were so happy with the vehicle when you purchased it. I would very much like to discuss this with you further at your convenience sir. Although I feel as if we did nothing wrong, we endeavor to make every customer as happy as we reasonably can. Although sometimes you cannot make everyone happy due to unreasonable expectations, we believe we have done everything possible to meet or exceed your expectations prior to you purchasing this vehicle. You purchased a beautiful vehicle and I know you will be happy with it for many miles to come. With Regards, Chicago Cars Direct

August 15, 2014

Different Car Dealer Our past experience of buying cars from dealers was very bad. At the time of closing they change certain things and try to cheat by all means. Through More

by zahid57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 23, 2014

Terrific Experience Just had my Mercedes delivered direct to my home. The gentleman who brought it in perfect condition in a covered trailer was very careful and friendly More

by scenicbluff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine, Tom Gusias
April 27, 2014

THANK YOU CHICAGO CARS DIRECT!!!!!!!! I would like to thank everyone at CCD for the smooth, painless process of buying a vehicle! I sort of stumbled onto this company through EBay and they More

by DanielJSiesener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Daly Earl Mika Christine Clarke, Earl Mika
April 13, 2014

Saturn Outlook We were looking for a large SUV with at least seven seats. We emailed a few dealers when we had a few options. Ryan was first to respond and set up a More

by ShaneCleminson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 11, 2014

I purchased a vehicle from Chicago Cars Direct. My wife thought I was crazy for buying sight unseen. After the purchase it took a while for delivery to Oklahoma because of the snowy weather. I was beginn More

by lake6468
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Gusias
January 21, 2014

Excellent customer service. First purchase off of ebay made very quick/easy by Mark Kanter. Shipping was a task; however, this had nothing to do w/ Chicago Cars Direct and everything due to the holiday More

by mtnras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kanter
Jan 21, 2014 -

Chicago Cars Direct responded

HI Mark, Thanks so much for your business. We really enjoyed getting to know you and your son. I hope he had a nice trip back bringing it up to you. It's a beautiful X5 Diesel, I know you'll have lots of fun driving it. We hope you'll let us know if you need anything in the future and we'll always be happy to help. Kind Regards, Chicago Cars Direct

January 03, 2014

Outstanding service – great car – great price – very honest and a real person. We flew out to Chicago and Mark promptly had us picked up from the airport and brought us to see a car that presented even More

by MikeGaffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kanter, Tom Gusias
Jan 21, 2014 -

Chicago Cars Direct responded

You're just happy because I told you about Lou Malnatis Pizza (Laughing!). Honestly, it was so much fun getting to know you both. I'm glad you were able to swing up to buy the Benz and take a mini vacation for yourselves in Chicago. Next time, as per our conversation, we're taking you to Chinatown for Dim Sum :). Hope all is well and you're enjoying your S550! Hope to talk to you soon!

December 24, 2013

I recently purchased a Porsche Cayman and the car was represented accurately with no surprises. All additional photos and videos requested were sent immediately and the car was exactly as they said is wa More

by moped
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Kanter
Jan 21, 2014 -

Chicago Cars Direct responded

Wow, thanks for the very kind words. I really enjoyed speaking with you and your wife. I hope you have a great Summer in the Cayman. We're eagerly awaiting sports car weather here (Seems like it's never gonna get here!) :) Please call anytime if you need us - we appreciate your business! Hope to talk soon!

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