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Chapman Nissan
Philadelphia, PA
429 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA.
The Chapman Auto Group has continued to expand with new dealership purchases over the years:
1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA
1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham)
1993 Chapman Ford in Egg Harbor Twp, NJ
1994 Chapman Nissan in New Castle, DE
1995 Chapman Ford in Columbia, PA
2000 Chapman Ford in Lancaster, PA
2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ
2008 Chapman Nissan in Philadelphia, Pa
2009 Chapman Chevrolet in Philadelphia, Pa
Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!"
Nissan Customer Promise
The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations.
We will respect your time
We will market our products and services honestly.
We will employ a professional, well-trained, and knowledgeable staff.
We will maintain a clean, comfortable, and modern facility.
We will offer only products and services that meet your needs.
We will provide clear explanations of all pricing and paperwork.
We will deliver your vehicle clean with a full explanation of features.
We will treat you as a guest in our home.
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 429 reviews
June 25, 2026
The dealership on Essington Ave. has given me excellent service since I've been going there. I wouldn't think of going anywhere else. has given me excellent service since I've been going there. I wouldn't think of going anywhere else. More
by nlholmes50
Verified Customer
June 23, 2026
1. I travelled to Chapman Metro Nissan at 6723 Essington Ave, Philadelphia, PA 19153 for 08:00AM appointment on Thursday, June 18, 2026. 2. I checked into the service department. I explained to service rep Ave, Philadelphia, PA 19153 for 08:00AM appointment on Thursday, June 18, 2026. 2. I checked into the service department. I explained to service rep Chris Juaquee that engine light has been showing for over a month. I told him a computer code reader device indicated error code P0456. I told him I replaced gas cap and air filter as well which did not resolve issue. 3. I indicated to Chris I have a Triton Protect (now Renascent Protection Solutions) extended warranty (ET00245974) and provided him with the warranty document for 2020 Nissan Pathfinder SL Rock Creek, VIN=5N1DR2CMXLC651328, Plate GTK8879. 4. Eric told me they would run another computer code reader analysis using their own device. He stated this particular issue could take some time and recommended I return home. 5. Shortly thereafter, Chris called me at home and stated they needed to do a “smoke” test but needed a guarantee from me to pay $399 for the test. I asked him why this is not submitted to Renascent Protection Solutions. He said they only open claims when the smoke test is completed and they have a quote for the repair. I stated that is ridiculous. The claim should have been opened when the computer error code analysis work was planned. He said I need to contact Renascent Protection Solutions. I did not approve the smoke test by the dealership. 6. I contacted Renascent Protection Solutions and was told a smoke test is submitted with the quote for repair. I stated that makes no sense when the smoke test is the service being conducted to find the source of the problem. The dealership was putting me on the hook for $399 without verification Renascent Protection Solutions would pay. I spoke to the Claim manager at Renascent Protection Solutions. He said Renascent would only cover one hour of work so this is a scam when the dealership is making me responsible for a charge that is not in line with other licensed service centers for a smoke test 7. I travelled back to the dealership to get my car. Chris told me there was a charge for the computer error code analysis for $221. I know this test takes 30 seconds to complete. I asked why the claim was not opened with Renascent service when this analysis was conducted. Chapman Nissan’s practices make my extended warranty useless. He had no answer. I told him this is not how this is no manner to treat a 45-year Nissan customer. He stated “Ok”. I am looking for the following to occur: 1. Refund the $221 I was charged for the 30 second code reader lookup whether option 2 or 3 is chosen 2. Honor the Extended Warranty that Nissan and Renascent Protection Solutions sold as a product to the customer with no other charges to the customer other than the deductible stated in the contract to Renascent Protection Solutions. 3. If #2 is unacceptable, refund the $1,600 purchase price paid by the customer for the extended warranty. More
by jjjpost2
Employees Worked With
Chris Juaquee, Marc Bear
June 20, 2026
My experience at this dealership has been nothing short of amazing! Would highly recommend purchasing a car here and having a service here at 10 out of 10 of amazing! Would highly recommend purchasing a car here and having a service here at 10 out of 10 More
by WARDLISAKAY
Employees Worked With
June 20, 2026
Your Team always handle all that my questions and concerns with respect I never feel that I have asked a stupid question Everyone seems to care I am done. concerns with respect I never feel that I have asked a stupid question Everyone seems to care I am done. More
by gpeggyjeanp
Employees Worked With
June 19, 2026
Daniel and Chris were both very helpful and made sure my car was looked at quickly. They kept me informed throughout the process and were professional and easy to work with. Great customer service. Thanks a car was looked at quickly. They kept me informed throughout the process and were professional and easy to work with. Great customer service. Thanks again! More
by jmdrama
June 18, 2026
The staff was very friendly . The dealership showroom was very clean . They offer free coffee . The waiting area was very clean had spaces to charge your phone . Even had vending The dealership showroom was very clean . They offer free coffee . The waiting area was very clean had spaces to charge your phone . Even had vending machines just incase you needed a snack while you wait for you vehicle. More
by shaylove20
June 18, 2026
Most honest and caring car dealership in the Nissan world. Car selection is great. The care salesmen and big guy behind the big desk were very friendly and knowledgeable. They had lunch for the custo world. Car selection is great. The care salesmen and big guy behind the big desk were very friendly and knowledgeable. They had lunch for the customers which was very nice as well More
by jburns08035
June 16, 2026
Friendly and thorough. . Understood all of my concerns and addressed each one promptly and properly. . Understood all of my concerns and addressed each one promptly and properly. More
by mikimvito
June 16, 2026
I have purchased three cars from Chapman Nissan and they take care of all my car maintenance. I’m very satisfied with the service I received. Recently, Dwayne and Johnny (technician) took very good care of take care of all my car maintenance. I’m very satisfied with the service I received. Recently, Dwayne and Johnny (technician) took very good care of my car inspection and repairs. Both was very helpful. More
by ingrid_cole
