Chapman Acura

I had an emergency w my Acura when I was here from out of town. I called the Acura dealership here in Tucson as I was very anxious as to the repair costs, etc. Due to Joe Cassano's assistance I was able to town. I called the Acura dealership here in Tucson as I was very anxious as to the repair costs, etc. Due to Joe Cassano's assistance I was able to get my car repaired in a timely and cost effective manner. Joe was very helpful and provided customer service over and above any other dealerships that I have dealt with and went out of his way to assist me. I would highly recommend Joe Cassano and his crew at the Acura dealership in Tucson for their excellent customer service. More

Joe Cassano does a fabulous job at Acura service. He's attentive and timely and truly has the best needs of the customer in mind. He does not try to "push" services if they are not needed. He understa attentive and timely and truly has the best needs of the customer in mind. He does not try to "push" services if they are not needed. He understands that satisfied customers will continue to utilize his and Acura's service consistently over the long term. More

I have no complaints. Everything went smoothly. I went in to have my timing belt replaced and two new motor mounts installed. I was provided with a rental car for twenty four hours. The repair went according to have my timing belt replaced and two new motor mounts installed. I was provided with a rental car for twenty four hours. The repair went according to plan and I was able to pick up my car the next day. More

The service department worker (Joe) always remember my name and is a very curtious employee. He is the main reason I return to the dealership for service and repair work. The price of service work seems name and is a very curtious employee. He is the main reason I return to the dealership for service and repair work. The price of service work seems a bit excessive compared to some other auto shops I have worked with in the past. More

This dealership has personnel that are knowledgeable, experienced, courteous, professional and personable -- and apparently you have first-rate mechanics/technicians. It's a two-hour round trip for me experienced, courteous, professional and personable -- and apparently you have first-rate mechanics/technicians. It's a two-hour round trip for me to visit Chapman Acura, which I have been doing for over six years, but I find it's worth the trip each time. Joe Cassano is a true "Acura resource" who exemplifies the professional,experienced and personable people that enhances the name "Acura" which I associate with quality and reliability. I should add that I do miss seeing Larry Sanchez at Chapman Acura, who, along with Joe Cassano, gave me confidence that I was dealing with Acura's finest. Herb Landman More

i have never been treated in a car dealership as well as i was treated by Joe in customer service. He went out of his way to be sure that I was satisfied with the service and took the time to discuss the op i was treated by Joe in customer service. He went out of his way to be sure that I was satisfied with the service and took the time to discuss the options that were available to me. He easily could have just replaced parts but didn't do that. he was courteous and very considerate. Thank you john Stone More

The car could have been cleaned a little bit better. There were spots on the windshield and the rear window. However, Steve was very informative and diligent. He reviewed the history of the repairs made There were spots on the windshield and the rear window. However, Steve was very informative and diligent. He reviewed the history of the repairs made on my car and took care of the things that should be repaired. I'm very pleased with his work. Thanks, Steve More

Joe in he service department always provides excellent customer service and is a pleasure to work with. He is the reason I continue to bring my car to the dealership for service. He is courteous, respecfu customer service and is a pleasure to work with. He is the reason I continue to bring my car to the dealership for service. He is courteous, respecful, and honest and I always appreciate the service he provides. More

Jeremy was prompt with great follow up. He was knowledgeable and pleasant. I felt that he was sincere in his approach and I enjoyed the purchasing experience. I received the extras I ordered for m knowledgeable and pleasant. I felt that he was sincere in his approach and I enjoyed the purchasing experience. I received the extras I ordered for my new car quickly and Mike in service scheduled it and was prompt and very pleasant. I loved the acura experience and my husband will be coming in for a lease deal this summer. Thank you so much. More

Walked in without an appointment and needed the headlight replaced in less than 45 minutes as I was running late for another appointment and both gentlemen named above went out of the way to get the job done replaced in less than 45 minutes as I was running late for another appointment and both gentlemen named above went out of the way to get the job done in less than 20 minutes. Made my other appointment with time to spare. Great an friendly service given us by these gentlemen. More