Chapman Acura

The first contact I had with the dealer was to make my service appointment, I got transferred twice before someone was willing to try and help me. Joe Casanno answered the phone, as I tried to explain the service appointment, I got transferred twice before someone was willing to try and help me. Joe Casanno answered the phone, as I tried to explain the problems my car had and how the last time I went to get a problem fixed, the dealer didn’t have the part available all he could do was sound annoyed and tell me he would transfer me to parts. He failed to take any extra information down other than my name and what time my service appointment would be. So to get to the dealer I have to drive 3.5 hours when I get there I am received by Steven in service and a tech named Josh, both very friendly and helpful. Steven takes my info and all the problems with my vehicle; they are able to get most of the problems fixed except for one because they don’t have the part in stock to fix it. I am unsatisfied because if Joe had taken the time to listen to me and perhaps be able to advise me that the part needed to fix one of my problems needed to be ordered or that they didn’t have it. I would have perhaps saved myself a 3.5 hour drive. The other thing that bothered me was that as I picked up my vehicle I noticed they left the windows open and the interior of the car was filthy with dust. I just wanted to leave to get home so I left unsatisfied and with a dirty car, this dealership could have left a better impression on me but they didn’t and I would not recommend it to anyone. More

Everything was 1st rate as far as the service work performed and time to complete the work. The dealership did apply some discounts to my total bill which was greatly appreciated however the total am performed and time to complete the work. The dealership did apply some discounts to my total bill which was greatly appreciated however the total amount of money for the repairs was still quite expensive. More

Everyone at this dealership has always been friendly, courteous and helpful. Service is performed in a timely manner, with no long waits. The sale staff was excellent - they were knowledgeable and very courteous and helpful. Service is performed in a timely manner, with no long waits. The sale staff was excellent - they were knowledgeable and very willing to work with us to make the sale. I highly recommend this dealership. More

I have just moved to Tucson so this was my first visit to Chapman Acura. Joe Cassano was just fantastic, from the moment I arrived on the lot with a list of concern's Joe made me feel like I have been coming Chapman Acura. Joe Cassano was just fantastic, from the moment I arrived on the lot with a list of concern's Joe made me feel like I have been coming to the dealership for years. He addressed all of my concerns and set my vehicle up to get all of my concerns taking care of. I will be returning for future service and would highly recommend Chapman Acura' service depatment to any body. More

This acura dealership is very well operated. The entire staff, whether in sales or service, is very courteous. The facility itself, is attractive, clean and well appointed. The service on my car was comp staff, whether in sales or service, is very courteous. The facility itself, is attractive, clean and well appointed. The service on my car was completed in a reasonable amount of time, and any information I requested was provided. It is a pleasure to do business with them. Doranne Friesenborg More

Chapman should have a Senior Citizens discount. I used to get a discount from my previous service employee but Steve would not give me one. I think the prices are high and I will be contacting some other to get a discount from my previous service employee but Steve would not give me one. I think the prices are high and I will be contacting some other shops to get the price of my 105k service down to where a 70 year old on Social Security can afford it. I like going to the dealership as they are otherwise good to me and my 1999 TL. I bought the car new and she is like a trusted friend who has never failed me. More

Joe welcomed me by name, confirmed the service, cost & time to completion. I went back to the customer waiting area which was clean, TV running with coffee available. The work was done on time and the & time to completion. I went back to the customer waiting area which was clean, TV running with coffee available. The work was done on time and the car was washed. I have been with Chapman Acura in Tucson for 3 years and have dealt with sales, service and body shop. Every experience has been above average, with excellent work with not just the routine service, but with more difficult issues. I recently bought my second Acura there & look forward to a continuing relationship. More

The MDX was moved into the shop in a timely manner and the work was finished sooner than expected. Mr. Cassano explained fully what was to be done and after the work was done, he explained, once again, w the work was finished sooner than expected. Mr. Cassano explained fully what was to be done and after the work was done, he explained, once again, what was done. The car was cleaned inside and out before returning it to us. Giles Seely More

Everytime I come to Chapman Acura, the service I receive is impeccable. They do everything correctly every time. They perform an excellent job of explaining any issues and the corresponding solutions in a is impeccable. They do everything correctly every time. They perform an excellent job of explaining any issues and the corresponding solutions in a clear and concise manner. Their level of friendliness and customer courtesy far exceeds anyone else. Joe, Larry, and the rest of the crew are the best! More

Steve was patient and thorough. Originally I had thought the starter needed to be replaced. But Steve tested the starter under different conditions and found it to be working properly. I am thankful that the starter needed to be replaced. But Steve tested the starter under different conditions and found it to be working properly. I am thankful that I did not need to pay for my incorrect original diagnosis. Over the past 2-3 years, I have taken my Acuras to Chapman for service. The service is consistently excellent. People like Steve, Joe Cassano, and the parts person (can't remember his name- a youthful young man) have provided very courteous service. I hope to always buy cars and have them taken care of at Chapman. Thank you. Curtis Brook More