Castle Rock Ford

Joel was very helpful. I’ve worked with him before. Courteous and friendly. Always willing to answer my queries. I’ve worked with him before. Courteous and friendly. Always willing to answer my queries. More

Absolutely terrible experiences here. I've bought cars and serviced cars with them for nearly 2 decades and something recently has changed. Short staffed and apathetic. Do not do busin I've bought cars and serviced cars with them for nearly 2 decades and something recently has changed. Short staffed and apathetic. Do not do business with these people. Service had me sign an estimate and then charged me 50% more. They said I should have "read the fine print" when they gave me the bill. More

I arrived for my "appointment" on time. There were 3 service writers in the service center. Amber, is who I made the appointment with. There were 2 other service writers doing nothing. There were 3 service writers in the service center. Amber, is who I made the appointment with. There were 2 other service writers doing nothing. Amber was tied up on a phone helping a customer with a warranty issue, I asked the other 2 service writers if I could drop off my Truck for the service. They told me I had to wait for Amber, who was clearly busy. I asked if they could just take the key as I was dropping it off and they said NO. WOW....I spoke to the manager of the dealership, he said he was sorry and frustrated with the inefficient system, but DID NOTHING. There are people all over the service department doing nothing but sitting on their butts looking at their phones. Nobody offered to help. Clearly they are not interested in my business. We just left. I WILL NEVER, EVER go to Castle Rock Ford for ANYTHING. They have lost my business forever. Customer service is NON-EXISTENT there. Avoid at all COST. More

Everything went great until the recall service was complete and it was time to return the vehicle same day using the valet service. There were no drivers available. In fact, the vehicle could not be complete and it was time to return the vehicle same day using the valet service. There were no drivers available. In fact, the vehicle could not be returned until 11:00am the next day after being promised same day service and return. This is not acceptable. I was hoping the dealership would redeem itself this time after a terrible experience the only other time I used Castle Rock Ford for service on my 2018 Edge. It is unlikely I will use this dealership again. Hire more drivers! More

The worst ever, and GM has no concerns whatsoever for customer satisfaction. I have reached out to Ford, and no feedback. I’m in Colorado and the Ford dealership are all racist!!! customer satisfaction. I have reached out to Ford, and no feedback. I’m in Colorado and the Ford dealership are all racist!!! More

Always the best service! The staff is always thorough, timely, and very professional. Only place I take my vehicles!! The staff is always thorough, timely, and very professional. Only place I take my vehicles!! More

Kara was absolutely great help! ! She made the process easy and painless. I will definitely bring my vehicles back for service here. Thank you for taking good care of me! ! She made the process easy and painless. I will definitely bring my vehicles back for service here. Thank you for taking good care of me! More

First time buyer experience with this dealership was 5-Star! My salesman, Jalen Fredericks was courteous and professional and not "pushy". I had many decisions to make on a personal level which relate 5-Star! My salesman, Jalen Fredericks was courteous and professional and not "pushy". I had many decisions to make on a personal level which related directly to the purchase I made and Jalen took them all in stride. More

I found the vehicle I wanted and got in contact with the dealership. Dmitry immediatly started helping me and answered all of my questions. I was purchasing this vehicle remotely, about 2.5 hrs away, and wa dealership. Dmitry immediatly started helping me and answered all of my questions. I was purchasing this vehicle remotely, about 2.5 hrs away, and wanted to make sure everything went smoothly and was ready when I arrived. Dmitry and Taylor, the sales manager, made sure the process was quick and easy. The paperwork was ready, as was the truck. Best experiance I have had buying a new vehicle. Thanks guys! More

Good, closing took some time though. ALex messed up some address and that delay the process some time ALex messed up some address and that delay the process some time More