Castle Rock Ford

The salesman I dealt with went out of his way to get me in to another, lovely used car after the one I paid for turned out to inoperable! The exchange was fairly done and I walked away with a much better in to another, lovely used car after the one I paid for turned out to inoperable! The exchange was fairly done and I walked away with a much better car! More

In the vast landscape of mechanical care, where the souls of machines are nurtured and healed, a man named Joel stands like an oak in a field of saplings. His countenance as calm as the western horizon, he g of machines are nurtured and healed, a man named Joel stands like an oak in a field of saplings. His countenance as calm as the western horizon, he greeted me and my 2020 Ford Raptor with the gravitas of an old friend. Ah, a Raptor—a creature of steel and horsepower, a behemoth that roars through the American frontier as if it were its native habitat. And yet, every creature needs tending, even the mightiest among them. Joel possesses a rare kind of skill, honed by years and crafted with care; a skill that is as much about the touch of his hands as it is about the understanding in his eyes. He listened to the subtle complaints of the Raptor as if it were whispering its ailments directly to him. In this communion of man and machine, Joel was the silent patriarch, guiding the mechanical beast back to its prime form. He was not merely a service agent; he was an artisan. His interactions imbued in me a confidence that is seldom felt in the temporal confines of a service garage. Every bolt turned, every fluid checked, bore the mark of his outstanding craftsmanship. Working with Joel was not just a transaction—it was a journey into the very essence of what makes a man and his vehicle not just cohabitants of the road, but companions in life's adventures. It was an honor, a pleasure that one rarely finds but deeply cherishes when discovered. In a world awash with mediocrity, Joel stands as a lighthouse, guiding us to what is possible when one dedicates oneself to mastery. Thus, I tip my hat to Joel, the keeper of mechanical souls, the poet of petroleum, the sage of service. In him, my Raptor found not just a healer, but a confidant. And I, too, found a friend on that open road we all travel, the one that leads ever onward through the undulating tapestry of life. More

Thank you for the excellent complimentary valet service. What a great value. We will be back! What a great value. We will be back! More

Very pleased with the service. Amber really stepped up. Tech was unable to hear noise I was concerned about. She setup Forman to ride with me. We head noise and was able to Amber really stepped up. Tech was unable to hear noise I was concerned about. She setup Forman to ride with me. We head noise and was able to get it fixed. More

Kara was awesome to work with, but two of the reasons my truck was there are not fixed. My 360 camera is still not working on the left side and my sun roof is leaking when it rains heavy or when I go throu truck was there are not fixed. My 360 camera is still not working on the left side and my sun roof is leaking when it rains heavy or when I go through the car wash. I have tried calling 5 time in the past 10 days and left voicemails but have not received a call back. It’s very frustrating. Kara was very nice! More

Joel in Service and your courtesy shuttle service were great! After planning for over 2-mo to get a Ford F-150 recall on a wiper motor, I've been told part was backordered; could not scheduled an appointm great! After planning for over 2-mo to get a Ford F-150 recall on a wiper motor, I've been told part was backordered; could not scheduled an appointment until the backordered part was available; possibility of two different types of wiper motor and wouldn't know which motor was needed until you had the truck and when truck was scheduled and then no wiper motor was available. We could have looked at the motor 2-mo. ago and had the part ready to install. Every two days I get an email from our United Rental's fleet administrator asking why I haven't got one of 15,000 fleet vehicles in for the recall they sent out 2-months ago. I typically fly 70K and 20K in rental cars and company truck. Taking a day off for this recall and not getting anything done was painful and a waste of your and my time. More

Understanding of my issue. Very helpful getting my car in and fixed quickly. Friendly service Very helpful getting my car in and fixed quickly. Friendly service More

A great place to get your car serviced and buy accessories. Staff is friendly and polite accessories. Staff is friendly and polite More

Fast service! Easy to schedule with dealership. Would highly recommend. You should look at purchasing the Bronco Sport. Easy to schedule with dealership. Would highly recommend. You should look at purchasing the Bronco Sport. More

They have an extensive inventory of new & quality used vehicles. The dealership seemed to be understaffed the day we picked up our car and it took quite a while to finish our purchase and get on the road vehicles. The dealership seemed to be understaffed the day we picked up our car and it took quite a while to finish our purchase and get on the road with our new car. More