Castle Rock Ford

I have left 4 service messages without a return call over 2 weeks! My last message was given to the service manager without a return call 5 days later 2 weeks! My last message was given to the service manager without a return call 5 days later More

I had a recall on my 2016, 250 Ford pickup. I called in and Joel S. had it fixed and ready within the hour, thank you Joe. But the manager of that dept. has problems getting back to you. I c I called in and Joel S. had it fixed and ready within the hour, thank you Joe. But the manager of that dept. has problems getting back to you. I called three times and left a message regarding the recall. Never heard back from him. I finally left a nasty message including the GM and was called back the same day. Saying the part was not available yet and would get a call as soon as they came in (no call). I called again a couple months later and Joel took care of it like a pro. More

Did a great job of coming to my house and working to get the codes updated and was honest about it not working, but continued to make sure it was taken care of right. the codes updated and was honest about it not working, but continued to make sure it was taken care of right. More

Castle Rock Ford has provided outstanding service and support for my 2019 Raptor. My service advisor for this repair project was Joel and he consistently notified me of any part / labor cost changes and support for my 2019 Raptor. My service advisor for this repair project was Joel and he consistently notified me of any part / labor cost changes and time to delivery of my vehicle. Its a pleasure to work with Castle Rock Ford and I'm very happy with the service they have provided. I had to replace some cosmetic parts on my truck and after being painted and then installed by the technician, the parts look new/OEM. I also had an issue with the transmission not shifting smoothly. Joel researched the issue and the technician made the required repairs. Now my truck shifts perfectly, it was well worth the visit to the service center. More

Twice, only twice have I brought my car in and it wasn’t fixed both times! I’m losing faith in Castle Rock Ford. fixed both times! I’m losing faith in Castle Rock Ford. More

Had a tire emergency, Amber and Nick were amazing. Thank you very much for getting me safely back on the roads. I'll be back Thank you very much for getting me safely back on the roads. I'll be back More

After issues in get a Ford recall on my company 2022 F-150 handled, Castle Rock Ford had the recalled part in stock and the service tech also picked-up a newly issued recall and took care of it at the s F-150 handled, Castle Rock Ford had the recalled part in stock and the service tech also picked-up a newly issued recall and took care of it at the same time. More

My appointment experience was great - A Quick check in and servicing, without unnecessary delays, over bookings, or ambiguities, including a printout of future servicing recommendations including their c and servicing, without unnecessary delays, over bookings, or ambiguities, including a printout of future servicing recommendations including their costs.. Perfect, More

The service Tech had no idea what was done to my truck. The repairs took twice as long as I was quoted it would take. My passenger side front wheel hub was all scratched to xxxx from the repair work. And t The repairs took twice as long as I was quoted it would take. My passenger side front wheel hub was all scratched to xxxx from the repair work. And then, your Tech told me that my air and fuel filters needed changed even though I had just recently replaced them myself. One more thing about your service department is the fact that the vehicle must be on site to be "in the queue". This creates time that the vehicle is just sitting there for days without being worked on when everybody needs their vehicle every day. I will be going to a dealership from now on that only asks to have your vehicle on site when they are actually ready to work on it rather than just sitting there to be "in the queue". This is kind of a bummer for me too with having bought my last four vehicles at Castle Rock Ford. Dave MacDonald P.S. - Normally when I get a vehicle back from service it has been cleaned inside and out and I received my vehicle in dirty condition, worse than when I dropped it off, due to sitting outside in your parking lot just to be in the queue. More