Castle Rock Ford

They will work to earn your business…from finding the vehicle that you want if it’s not on their lot to finding the best financing rate. Jessica is a knowledgeable salesperson. She ensured that our vehicle that you want if it’s not on their lot to finding the best financing rate. Jessica is a knowledgeable salesperson. She ensured that our requirements of the vehicle’s options were met. She was not your typical pushy salesman. She never made us feel rushed. We took a couple of test rides, and she never once said that we needed to head back. She took the time to explain all the options on the truck, and even assisted me in setting up the new truck in the Ford Pass App. She then participated in the negotiation process with Gary, the GM, helping us in getting a fair price. We give Jessica a 5 star rating. Justin did a great job explaining the financing, warranty and paperwork. He did his due diligence in searching for the best interest rate that was available. He then went the extra mile searching for our documents for both the extended warranty and tire warranty that was sold under the previous dealership’s name. When we first inquired about these warranties on our trade in truck we were told by several staff members that we didn’t have these. Justin knew where to search to determine the validity of us actually purchasing them and then worked to get us our prorated refund. Thanks Jessica, Justin and Gary for finding us the vehicle that we wanted. 5 Stars to these 3 employees and Castle Rock Ford. More

Chris was a very good service representative very helpful with my truck and prompt knowledge with my truck and prompt knowledge More

Chris is service has been taking such great care of us! We will continue to use castle rock ford!!! We will continue to use castle rock ford!!! More

Got my car diagnosed same day and fixed the following day. Easy to work with. day. Easy to work with. More

Quick Lube and Amber did a very good job servicing my F150. I would recommend the dealership. F150. I would recommend the dealership. More

The pick up service was great but they were late and my husband had to leave. The clove was suppose to get a tire rotation and oil change for 149 and they just did the oil change but charged for both. husband had to leave. The clove was suppose to get a tire rotation and oil change for 149 and they just did the oil change but charged for both. Asked about coupons I was told there wasn’t one, there was one and last there was one but they couldn’t pull it up. I will probably find another place to get oil changes from now on. Mike the tech guy was awesome! More

Smooth experience all around, great people working at this dealership. Fast responses by text and phone, followed by professional touch during the negotiation and signing process. Highly recommend Ford l this dealership. Fast responses by text and phone, followed by professional touch during the negotiation and signing process. Highly recommend Ford lovers go to Castle Rock Ford for all your needs. More

Everything was smooth and efficient. I waited at the dealership and they keep me posted every step of the way. I waited at the dealership and they keep me posted every step of the way. More

Ordered an Escape plug-in hybrid. The wait was very long, but it was worth it. Very good experience working with Jimmie Ford. The wait was very long, but it was worth it. Very good experience working with Jimmie Ford. More

Good service. Expected a follow up call to review what they did , but I assume they completed the recall issue from Ford. Expected a follow up call to review what they did , but I assume they completed the recall issue from Ford. More