Castle Rock Ford

I received excellent customer service from the quick lane service department and Amber Sargenti. The work was explained and performed to my expectations service department and Amber Sargenti. The work was explained and performed to my expectations More

From the buying experience to the paperwork to the parts department this was a fantastic experience. Steven was engaging even before we arrived at the dealership. He had the vehicle ready for us when we a department this was a fantastic experience. Steven was engaging even before we arrived at the dealership. He had the vehicle ready for us when we arrived the next morning and there were no issues when we decided to change it at the last second. Highly recommend Steven and Castle Rock Ford. More

Amber and Sabrina made my appointment go smoothly from having parts ready to getting it ready faster than I expected. They are both amazing! having parts ready to getting it ready faster than I expected. They are both amazing! More

Very good service. They made it so slick to be able to pick up and deliver my truck back to me at my work. They made it so slick to be able to pick up and deliver my truck back to me at my work. More

Great fast and friendly service. Friendly staff and great advice to the customers . Purchased additional oil services Friendly staff and great advice to the customers . Purchased additional oil services More

Had a bad battery on a power stroke diesel that was under warranty. If I was paying for it, I’ve been out there in 20 minutes( per service manger). Because it was under warranty I was there for three hours a warranty. If I was paying for it, I’ve been out there in 20 minutes( per service manger). Because it was under warranty I was there for three hours and 15 minutes. No respect for my time. I’m guessing there’s a dealer incentive not to do warranty work. More

Chris and his team did a great job on my breaks and replacing our cup holder. Truth be told, Ford could design a better cup holder. replacing our cup holder. Truth be told, Ford could design a better cup holder. More

the girls up front were so sweet and helpful, i can’t remember her name but the girl whose daughter is named faith was so sweet! remember her name but the girl whose daughter is named faith was so sweet! More

Amber is always so polite; she even knows my name. She makes sure I know what my vehicle needs and keeps me posted. She makes sure I know what my vehicle needs and keeps me posted. More

Very impressed with Joel’s outstanding service and communication on my truck. Will definitely be back because of this excellent experience! communication on my truck. Will definitely be back because of this excellent experience! More