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Castle Rock Ford
Castle Rock, CO
1,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,138 Reviews of Castle Rock Ford
April 02, 2015
Great! I was very impressed with my over-all experience. Mike G. was a big help and took great care of me! Thanks and I will be back. I was very impressed with my over-all experience. Mike G. was a big help and took great care of me! Thanks and I will be back. More
by Tom123
Employees Worked With
Mike Gordon
April 01, 2015
30,000 service Great customer service. He did the service asked for and informed me of any issues. I will be purchasing tires from you within a month as a result of Great customer service. He did the service asked for and informed me of any issues. I will be purchasing tires from you within a month as a result of his (and other persons in service) answering my questions for me without pressure or telling me what I want. More
by cameraguy
Employees Worked With
Wayne
April 01, 2015
Best experience at a dealer ever No haggle pricing, in and out in under three hours, organized, friendly, Kate and Jim were great. Only draw back was I noticed a very minor dent in th No haggle pricing, in and out in under three hours, organized, friendly, Kate and Jim were great. Only draw back was I noticed a very minor dent in the driver door that I'm sure I didn't cause, but I didn't notice it until a day after I bought it. it was probably caused on the lot or during delivery as I looked over the truck very well. More
by Hvillyan
Employees Worked With
Jim, Mi, and Kate
April 01, 2015
Great People Nice people and facilities in Castle Rock. We found just the right car for us and we appreciate the experience. Thank you for your service! Nice people and facilities in Castle Rock. We found just the right car for us and we appreciate the experience. Thank you for your service! More
by ttinyg2
Employees Worked With
Marcus
March 26, 2015
pleasant Went in for Quick Lube on my Diesel. Great staff, very friendly. I had to wait a little while, but I had asked for a couple other things be done whi Went in for Quick Lube on my Diesel. Great staff, very friendly. I had to wait a little while, but I had asked for a couple other things be done while I was there and at the time they only had the one diesel bay available. Staff did let me know it was going to be a wait and offered to drive me somewhere if needed. Also they went through the vehicles service plan, and explained what should be done next, etc. I learned a couple things while I was there :) Great people. Very pleased. More
by Sara
Employees Worked With
Nicole
March 24, 2015
Marvin was great to work with We have purchased a few vehicles from Medved and Marvin Banks was by far the best salesman we have worked with. He knew the answer to all of our quest We have purchased a few vehicles from Medved and Marvin Banks was by far the best salesman we have worked with. He knew the answer to all of our questions and was very pleasant. We would definitely recommend Marvin to anyone looking for a trustworthy and nice salesman to deal with. I also felt as though he respected our time and never put any pressure on us. More
by Mjh203
Employees Worked With
Marvin Banks Jr.
March 19, 2015
Bob D I have used the Quick Lube service with my current and last Ford Explorer. They are very professional, very attentive when I drove in and in 5 or so I have used the Quick Lube service with my current and last Ford Explorer. They are very professional, very attentive when I drove in and in 5 or so minutes the truck was being serviced. Mike explained everything that was done. Eventho' it is very close, if the service and experience were not excellent, I would drive into Denver. I choose Medved for my quick lube service here in Castle Rock. More
by CastlerockBob
Employees Worked With
Mike
March 19, 2015
Shocking! Shocked by how honestly and friendly the staff was. Shocked they offered great discounts before I even asked to negotiate. Fantastic service, great pr Shocked by how honestly and friendly the staff was. Shocked they offered great discounts before I even asked to negotiate. Fantastic service, great prices and willing to go the extra mile for their customers without being asked. Dimity and Michelle offered honest "helpful" advice making out purchase the easiest I have ever experienced at a dealership. A rare treat in today's business world. More
by Ray
Employees Worked With
Dmitry, Michelle
February 13, 2015
Thank goodness for Medved Ford My husband and I talked to other dealerships and Medved was the only one who knew their vehicles, could sort out our options and explained everything! My husband and I talked to other dealerships and Medved was the only one who knew their vehicles, could sort out our options and explained everything! Thank you Medved for getting our truck deal put together quickly and efficiently! More
by darlene
Employees Worked With
Jim Davis
February 11, 2015
violation Medved Ford has violated the Colorado Motor Vehicle Repair Act. Colorado Revised Statute 42-9-101 My truck was towed into the service area for re Medved Ford has violated the Colorado Motor Vehicle Repair Act. Colorado Revised Statute 42-9-101 My truck was towed into the service area for repair. I asked that an estimate cost of the repair be given to me before the repairs were made. I also signed the written consent at the time the vehicle was brought in, and signed a request for a written estimate before repairs could be made. Here is a brief summary of the state law: 1. A vehicle repair facility must obtain the written consent of the customer before performing any repairs. DONE with the caveat that I will get an estimate before repairs start 2. If the repair facility does not get written owner consent at the time the vehicle is brought in, before starting work they must verbally communicate the estimate and get the owner's verbal authorization, then write on the estimate (invoice) the name of the employee who made the call, the date, time and phone number called, and the name of the person who gave consent to do the repair. 3. In the event the vehicle is towed, the written or oral estimate provision rule does not apply. In this instance, up to $100 of the work may be done without an estimate. My total amount of work was over $100 and I did not get an estimate. 4. The repair facility must include in the estimate the total repair cost, completion date, whether new or used or rebuilt parts will be installed, whether any replaced parts will be returned at the request of the owner, and any cost if the owner chooses not to have the work done. NO estimate received. 5. A copy of the completed written estimate of the total cost of repair must be provided to the customer. NO estimate received 6. If additional repairs are necessary after the original work has been started, the repair facility must again get the owner's consent before the extra work is done. Otherwise the repair facility can charge the owner only the estimated cost plus 10% or $25, whichever is less. The Motor Vehicle Repair Act also includes requirements for diagnostic work, parts, warranty work, invoices, giving up rights to an estimate and penalties if the law is not followed. Beware of this law and how MEDVED Ford violates your rights More
by rock
Employees Worked With
scott
