CardinaleWay Hyundai Corona

Don't believe what they say! BUYER BEWARE!! This is one of the worst Hyundai/Genesis dealers in So. Cal. I purchased an almost new 2018 Genesis G80 a few months ago and took it t BUYER BEWARE!! This is one of the worst Hyundai/Genesis dealers in So. Cal. I purchased an almost new 2018 Genesis G80 a few months ago and took it to this dealer for service. Unfortunately, the service rep who took my call provided information that completely contradicted what second service rep said when we actually took the car in the next day - they essentially wanted me to pay more now that I was in front of them. But it got even worse when the GM, Scott Jackson, jumped in to handle the situation. He essentially said there was nothing he could do, especially since I didn't buy the car from him. In other words, screw the brand, we only provide the best service to our own customers. Scott was basically saying that CardinaleWay Hyundai Genesis does't really care about the brands it sells, or its customers. WOW!! This came directly from the GM! I must say in all my years of owing used Lexus' and using their dealer network for service, I was never treated this. Any Lexus dealer I went to treated me as if I was their best customer. I must say, if this is how CardinaleWay Hyundai/Genesis treats customers on the service side, I can only imagine how bad things are on the sales side. Based on my experience, I would ABSOLUTELY NOT RECOMMEND CARDINALEWAY HYUNDAI GENESIS!!! THESE GUYS HAVE NO HONOR OR LOYALTY TO THE BRANDS THEY CLAIM TO REPRESENT More

Horrible experience!!! I went to Cardinale Way to buy an advertised vehicle and turn in my lease. The dealership said they didn't have that one available but had another one I went to Cardinale Way to buy an advertised vehicle and turn in my lease. The dealership said they didn't have that one available but had another one in another color advertised for 1k less. I drove the car and was agreeable to the different vehicle. The advertised price was $14,677 online when the contract came out I was charged $15,300. I was also charged $2,000 plus for other non-advertised products called "other aftermarkets". I spent four hours there going back and forth with Michael, the "Finance Manager", haggling over the price. He finally dropped the $2000 to $995 like he was doing me a favor. I have an excellent credit score and they presented me with a 7% interest rate, like it was the greatest rate ever. After going back 3 more times they finally lowered it to 3.99%. By that time I was over it and left without buying the car. I have purchased 2 other cars at Cardinale Way in the past, and my fiancé has purchased 3 of his vehicles there as well. I don't know if management changed, but they are horrible now. They've lost our business for good. More

No pressure, no gimmicks, straightforward sale I enjoyed my car buying experience. I wasn't pressured into the sale. They presented me with all the options. They allowed me to make the best decisio I enjoyed my car buying experience. I wasn't pressured into the sale. They presented me with all the options. They allowed me to make the best decision for me. More

Sales Professional, experience and great customer service. No hassle environment and the people, particularly the sales representative was great and respect Professional, experience and great customer service. No hassle environment and the people, particularly the sales representative was great and respectful of your time. This is one of the best experience that I have had in many years. More

Very fantastic Freddy Haddad was amazing! He helped us through every process and made sure we understood. I’m so thankful for him! I’ll definitely return! Freddy Haddad was amazing! He helped us through every process and made sure we understood. I’m so thankful for him! I’ll definitely return! More

New Hyundai Elantra purchase My experience at Cardinale Way Hyundai was excellent. This was the 2nd Hyundai I have leased through them, and, as always, they were professional, and My experience at Cardinale Way Hyundai was excellent. This was the 2nd Hyundai I have leased through them, and, as always, they were professional, and answered all of my questions. More

THANK YOU JASON ARLEDGE RE: Jason Arledge, amazing! He provided outstanding help re: warranty on Hyundai Eleantra purchased. Personable, excellent customer service represen RE: Jason Arledge, amazing! He provided outstanding help re: warranty on Hyundai Eleantra purchased. Personable, excellent customer service representative for CardinaleWay Hyundai, Corona, Thank You! More

Everything Done Online I did all of my research online and when I found the car my wife wanted I emailed 5 different Hyundai dealerships and Joanne Haddad at Cardinale Way H I did all of my research online and when I found the car my wife wanted I emailed 5 different Hyundai dealerships and Joanne Haddad at Cardinale Way Hyundai was the only dealership who listened to my request and instructions. What made this experience even better was the fact that she was in the office at 8:30am and was already working on my quote and keeping in contact via text and email. The price she quoted for the Kona Ultimate trim was the same price that other dealerships offered for the Limited trim and she was able to get the monthly lease price under the amount I set. I will definitely be coming back again. More

They use bait and switch tactics Basically this dealer likes to use bait and switch tactics in their listings. Their advertised price does not include a mark up they put on every sing Basically this dealer likes to use bait and switch tactics in their listings. Their advertised price does not include a mark up they put on every single car of about 1000 dollars and they wont budge. We drove from far away only to be offered a car they listed at 18000 for 25,000. This is the reason they call dealerships, stealerships. More

Horrible Service Department I will never go back here. Most of the service reps are good except Carlos and the service manager (rude and unhelpful). Every time I have had him th I will never go back here. Most of the service reps are good except Carlos and the service manager (rude and unhelpful). Every time I have had him there have been issues, primarily around letting you know when your car is done. Recently I had my car in there and it started with me waiting almost an hour to be helped by Carlos. When he finally got around to me he said he was waiting for the two truck driver to drop my car. That was a lie because the tow truck driver finished 39 minutes earliwr, which I know because he called me. Then what was supposed to be a week. On the day my cars was to be done, I did not hear from anyone. I tried calling twice with no one giving me an answer. The next day I tried again and finally after 2 tries and several hours of waiting, plus the insurance adjuster trying to get an answer I waited on hold for 15 minutes for Carlos to finally come on the line and tell me my car was going to be another week. Yesterday when my car was to be done and I can get it back, nothing again. I called Carlos for him to tell me it was done the day before and he meant to call me. Since I didn't find out until too far into the day I had to wait until today. When I got there Carlos had told my adjuster if he sent proof their check was on the way I could get my car, but Carlis didn't tell anyone and then said no. Turns out some confusion on the check from the day before which Carlos failed to contact me or Insurance to get cleared up. So once again lack of follow-up. I ended up having to pay 7800 out of my pocket and have the insurance company reimburse me in order to get my car back. When I tried to get the manager to help he was rude an unhelpful. I told him I fly out tomorrow and will be gone for 5 days his response was well we need to figure something else out because you can't leave your car here. Even the manager has poor customer service. My advice, stay away. I was going to trade my Sonata in on a Hybrid next year it will not be happening at this dealership. More