CardinaleWay Hyundai Corona

They use bait and switch tactics Basically this dealer likes to use bait and switch tactics in their listings. Their advertised price does not include a mark up they put on every sing Basically this dealer likes to use bait and switch tactics in their listings. Their advertised price does not include a mark up they put on every single car of about 1000 dollars and they wont budge. We drove from far away only to be offered a car they listed at 18000 for 25,000. This is the reason they call dealerships, stealerships. More

Horrible Service Department I will never go back here. Most of the service reps are good except Carlos and the service manager (rude and unhelpful). Every time I have had him th I will never go back here. Most of the service reps are good except Carlos and the service manager (rude and unhelpful). Every time I have had him there have been issues, primarily around letting you know when your car is done. Recently I had my car in there and it started with me waiting almost an hour to be helped by Carlos. When he finally got around to me he said he was waiting for the two truck driver to drop my car. That was a lie because the tow truck driver finished 39 minutes earliwr, which I know because he called me. Then what was supposed to be a week. On the day my cars was to be done, I did not hear from anyone. I tried calling twice with no one giving me an answer. The next day I tried again and finally after 2 tries and several hours of waiting, plus the insurance adjuster trying to get an answer I waited on hold for 15 minutes for Carlos to finally come on the line and tell me my car was going to be another week. Yesterday when my car was to be done and I can get it back, nothing again. I called Carlos for him to tell me it was done the day before and he meant to call me. Since I didn't find out until too far into the day I had to wait until today. When I got there Carlos had told my adjuster if he sent proof their check was on the way I could get my car, but Carlis didn't tell anyone and then said no. Turns out some confusion on the check from the day before which Carlos failed to contact me or Insurance to get cleared up. So once again lack of follow-up. I ended up having to pay 7800 out of my pocket and have the insurance company reimburse me in order to get my car back. When I tried to get the manager to help he was rude an unhelpful. I told him I fly out tomorrow and will be gone for 5 days his response was well we need to figure something else out because you can't leave your car here. Even the manager has poor customer service. My advice, stay away. I was going to trade my Sonata in on a Hybrid next year it will not be happening at this dealership. More

Happy and excited Everyone there was so helpful and nice and did everything they could to get me in a car thank you LaVel and the beautiful young lady I did the paperwo Everyone there was so helpful and nice and did everything they could to get me in a car thank you LaVel and the beautiful young lady I did the paperwork with More

Ask for LaVel My husband and I were "just looking" at another car option before making our final decision on a commuter car. LaVel welcomed us, asked us the "need t My husband and I were "just looking" at another car option before making our final decision on a commuter car. LaVel welcomed us, asked us the "need to know" questions and showed us the cars that were best suited for our needs. After test driving multiple cars, we looked at numbers to see what they could offer. LaVel showed us different options and answered all of our questions. In the end we choose the car we initially wanted and got the price we needed to fit our budget. In the entire process, LaVel treated us like friends and made us comfortable in our decision. So don't forget, ask for LaVel at Cardinale Way Hyundai! More

Dishonest management They lied to me about the car I purchased. They told me that it was certified pre-owned. I had another dealership inspect the car due to several issue They lied to me about the car I purchased. They told me that it was certified pre-owned. I had another dealership inspect the car due to several issues involving rust, and it turns out the car was involved in a frontal collision. Dealer told me that the car was never involved in a car accident. Caught in the lie. Second lie was when they said the car was certified and it passed inspection. It didn't because the hood of the vehicle has been patched along with the front bumper. Fighting with GM over the lies I was told is another issue. He sounds like a crook and uses vocabulary accordingly. More

Great Experience LaVel Darty was my rep. Made the process very simple and quick. He was very experienced, professional, honest and helpful. Helped me get in the car I LaVel Darty was my rep. Made the process very simple and quick. He was very experienced, professional, honest and helpful. Helped me get in the car I wanted on my budget. Overall prices also much more reasonable than other Hyundai dealerships. More

The man Lavel D. We always have a great experience with Lavel which is what keeps us coming back. He is friendly, knowledgeable, and easy to work with every time we co We always have a great experience with Lavel which is what keeps us coming back. He is friendly, knowledgeable, and easy to work with every time we come by. More

Excellent service Experience was excellent from beginning to end. Label was great. He was professional, courteous and knowledgeable about Hyundai. He answered every Experience was excellent from beginning to end. Label was great. He was professional, courteous and knowledgeable about Hyundai. He answered every question without hesitation. Lavel also shared with me about the history of Hyundai, which I thought very interesting. Semere (sp) was very professional and courteous too. The entire process went smoothly. I would definitely recommend Hyundai to my friends, especially the Corona location. I truly love my car. Thank you very much. More

Worst dealership ever This dealership lied, misrepresented, and said whatever it took to get us in a used car which ended up spending a month in the shop. We were called at This dealership lied, misrepresented, and said whatever it took to get us in a used car which ended up spending a month in the shop. We were called at least once a month for the last year of our lease asking us to come in and look around. Our lease was up in December. In October we saw a used truck on their website. We came in and liked it, but expressed concern about ending our lease early. We were told all we would pay was October's payment, and a restock fee of $400 because we weren't purchasing the vehicle or getting in another lease. Several times I asked different individuals, so I don't pay a lease termination fee, and was told no. The truck was a lemon. The day after taking it home, the check engine light came on. It spent 4 weeks in the shop, was even sent back to the manufacturer. During that time, yes, I did have to make November's payment on the lease, because I was lied to, I also of course had to pay on the truck (which was in the shop). This totalled $800 on two vehicles I was not driving. The general manager apologized that I was misinformed, but said there was nothing he could do about it. After finally getting my truck back, I received a notice from Hyundai finance. I would be paying the restock fee, which I anticipated, but also a $490 lease termination fee. I will also be charged for any damages of course, which there are none and we also were well under mileage. Nobody can help me resolve this. Everyone passes the buck along. GM blames the salesperson, corporate blames the dealership, finance says the dealership should reimburse me but they can't waive it. I will tell all my friends not to go here, not only because they lie but Hyundai doesn't have a good corporate structure. I'll stick with Honda, which has excellent customer service and Norm Reeves Cerritos is the best. I have purchased 2 cars from them and leased one. I was even over the miles on one and the finance company waived it since I was a repeat customer. More

Internet sale Getting the internet price is complicated, but since I qualified for everything offered it was easy thank to Freddy Haddah. The Santa Fe was perfect f Getting the internet price is complicated, but since I qualified for everything offered it was easy thank to Freddy Haddah. The Santa Fe was perfect for my needs: seats 7, space for basketball kids, tows enough. More