
Capitol Toyota
San Jose, CA
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504 Reviews of Capitol Toyota
Could try just a little harder Sales agent was very good, and finance person was excellent: both were organized and thorough. Great sales experience. Service experience about two Sales agent was very good, and finance person was excellent: both were organized and thorough. Great sales experience. Service experience about two months later was a little surprising... No coffee in the waiting room cause coffeemaker was broken. That’s what cashiers told people waiting an hour or more for a shuttle. A trip to a coffee shop to get a large container of coffee for customers would have been much appreciated... just until the dealership gets a new coffeemaker. Also, cars, seating three people only, were being used instead of shuttles, contributing to the long wait... and large crowd in the waiting room. My service today however was fairly quick. More
Always a good experience Drive in, taken care of by Gavy, service complete d, drive away. Shuttle was a little slow but fortunately I saw a friend in the lobby and she called Drive in, taken care of by Gavy, service complete d, drive away. Shuttle was a little slow but fortunately I saw a friend in the lobby and she called a mutual friend to pick us up. More
Super helpful Giselle, our salesperson was very helpful and we never felt pressured to make a decision. The Finance person was awesome too and gave us really good d Giselle, our salesperson was very helpful and we never felt pressured to make a decision. The Finance person was awesome too and gave us really good deals. More
I had a tire issue in the freeway, they help me out!! I bought 4 new tires from therm 3-4 weeks ago, I was driving in the freeway, and my left front tire got punctured, and I was on the side of the road, I bought 4 new tires from therm 3-4 weeks ago, I was driving in the freeway, and my left front tire got punctured, and I was on the side of the road, called Capitol Toyota, spoke to the advisor and she told me bring the car to the dealer, leave it in the drop off parking and we will take of the problem for You. She mentioned that she was off the next morning and to speak to Jesse, I drop off the car and the next morning I called and they fix my car before noon, sent me a shuttle to pick me up and my car was fixed since I bought the tires there, they fix it NO charges and my car was ready before noon the next day of the issue. Great services, great people, what more can I ask. Oh, by the way I had AAA so my tow was free too, More
The staffs helping me are excellent. They are very professional, very thoughtful of their service recommendations and not pressured. The dealer always cost more, but no worries and headac They are very professional, very thoughtful of their service recommendations and not pressured. The dealer always cost more, but no worries and headaches. It may work for you if you are those individuals with busy lifestyle and doesn’t have the time to fool around with car problems.GL. More
Five and a half hours with an appointment I called on friday and made an appointment for 1030 am the following monday. I had my car packed to move so I waited in their lounge. The advisor ma I called on friday and made an appointment for 1030 am the following monday. I had my car packed to move so I waited in their lounge. The advisor made a note that I was waiting. It took five hours for my car to finish with a routine maintenance check. If theyou do this by appointment they should know how many cars they have and what kind ahead of time. They should also know how long this maintenence will take. I think they are missing the point of appointments. I had to cancel a hotel reservation in Kingman Arizona and move it to Barstow because they delayed my departure so much. My two day trip is now a three day trip. In the future if you can't get to the car until 3 you should make the appointment at 3 or even 230 would be an improvement. More
Capitol’s Service Great! I’m very pleased with the first servicing of my ‘17 Camry. Leo got my car in and out quickly with helpful shuttles that got me to and from home. I’m very pleased with the first servicing of my ‘17 Camry. Leo got my car in and out quickly with helpful shuttles that got me to and from home. More
Helpful, genuine, friendly, professional, good guys! The guys/ladies are attentive from the start to the end. Everyone there greets you with a smile and offers to help. I have been servicing with Capitol The guys/ladies are attentive from the start to the end. Everyone there greets you with a smile and offers to help. I have been servicing with Capitol Toyota since I purchased my Corolla there back in 2010. I also have a 20 year old Camry that still runs great and they do a fine job in tuning it up for me. I believe in genuine Toyota parts and Toyota certified trained mechanics, I've had the pleasure of meeting multiple Service agents and they are a great team of hard working guys. Price may be a factor depending on what your car needs but judging from two Toyota made cars, I recommend Dealer services over others, particularly Capitol Toyota. AND let's not forget the hard working Shuttle drivers too! They have to go everywhere! I always have fun conversing with them! I can't name all whom I've been helped by, but I do know that they are a great team! More

I am really happy to get my BMW I strongly recommend Sofia at the capitol and Toyota Dealer. She's a really nice and patient person you'll ever meet. You'll never regret going with h I strongly recommend Sofia at the capitol and Toyota Dealer. She's a really nice and patient person you'll ever meet. You'll never regret going with her. More
20,000 service Jose was very helpful and showed me the prepaid maintenance promo. He also called me when my car was ready to be picked up. Happy customer! Jose was very helpful and showed me the prepaid maintenance promo. He also called me when my car was ready to be picked up. Happy customer! More