Capitol Toyota

I was so disappointed by their service department. My 2010 Prius had tire repair done at Capitol Toyota two years ago and paid for the service. Since then, I had to refill air very so often since the tir 2010 Prius had tire repair done at Capitol Toyota two years ago and paid for the service. Since then, I had to refill air very so often since the tire pressure alert light turned on so frequent: initially, every week or so; recently, every two to three days. Last year, when I drove there for major service, I requested to check why tire pressure light turned red so often and to fix leak if any with previous repair. I was told later that no leak issue was found. I couldn't believe it since obviously the leak continued to happen: I still got tire pressure light on so often. I didn't have time to check it again until last week, I went to America Tire. Service technitian there found that the leak was due to bad repair done by Capitol Toyota. The plug patch wasn't following RMA guideline. The worse thing was that the previous repair cannot be fixed reliably any more: any further fix would only be temporary and make leak worse. I told America Tire to put back the tire and I'd drive to Capitol Toyota to ask for solution. However, AT didn't agree to install tire back on since they believe it's safety hazard to drive on it. They'd rather replace it with new tire for free instead of installing the old one back! Of course, I couldn't let AT take cost of Capitol Toyota's mistake, so I payed for the tire replacement. The AT technitian said I deserve reimbersement from Capitol Toyota for the bad repair that cost me frequent hassles of tire air refills and tire replacement since the tire was supposed to last much longer than being replaced now. I kept the old tire and went to Capitol Toyota today (4/27/2013) to request some sort of payback for the early tire replacement and bad service. However, the service department's supervisor Mike Rudolph immediately refused me without saying any sorry! I couldn't believe this was the dealership that I went to for every service of my Prius. During the talk in Mr Rudolph's office, he showed arrogant and impatient manners. I think I need to share this story with you. More

Never go there! They will push you and even waste your time for cars you won't buy! For ex, he will try to persuade you to believe that you MSRP is defined buy the manufacturer and can't be decreased b time for cars you won't buy! For ex, he will try to persuade you to believe that you MSRP is defined buy the manufacturer and can't be decreased buy one dime!You are gonna be charged two grands more for that! More

Erika was friendly and helpful. I appreciated her willingness to help me. Service was quick and my car was ready when they said it would be. willingness to help me. Service was quick and my car was ready when they said it would be. More

Their diagnostic is terible, the service director Bill doesn't care about customer at all and just try to tell any lies to make you pay for the services that didn't fix your car problem, the service write doesn't care about customer at all and just try to tell any lies to make you pay for the services that didn't fix your car problem, the service writers especialy Teresa don't write what you say and they write in such a way that opens their hand to say that you told this and we did what you told us, please read what they write carefully. I had the worst experience with this dealer, they made me to pay for a service that didn't fixed my car, although I didn't want to pay for that but they were not releasing my car and I needed my car badly. I do not recommend this dealer at all they are just a liers to do every trick to make you pay for some thing that is not nesseccary to be repaired. More