I had a great time buy a new corolla cross. Mr. Alonso Cortez in sales was great he was able to find one and even keep on hold for me to show up to just look at it. He went in detail and guided me thru the corolla cross and it's safety features. Went with me with test drive and should me all the extra features and informed me about the remote unlock and lock and start using the app. Then while waiting for the finance. He would check up and let me know how everything was going roughly how much more time it would take. Then when I went to finance Mr. J.K. khilnani and Mr.Alfonso Plascencia were both fantastic. They explained all the option was even surprised that toyota offered 8yr warranty. Great option for the service plans. After going and roughly calculating the miles I would be driving and were able to fit the best plan for me and best one that would make sense to purchase. It was no pressure when selecting. It honestly was a great experience. Thru out the whole time nothing felt pressured it was like dealing with nothing but family and friends the whole time. And even before I left they made sure all my questions were answered. If anyone i know is looking for a toyota and wants better then excellent service I will be highly recommending them to visit them. And if their parts and service dept are anything like the 3 gentleman the I delt with I will be coming back here for my services and when i want to get my next toyota i will definitely be coming back here in the future.

Worst dealership ever no joke. Specially the used cars. This place is a scam same goes with management

I got my Rav 4 sold and bought a new Sienna from them, they are cheats. They fraudulently priced the car more saying it’s AWD Sienna Le but a week later I found it’s not. They sold me service packages for negotiated amount bt wrongly marked it as down payments also the service packages incld toyota care n protection were sold on false grounds sayings its maintained by them but is a third party product. Dont buy cars from this business and its a shame Toyota is supporting such frauds.

I recently had an experience with Capitol Toyota while searching for a vehicle with specific color and trim specifications. Initially, I was pleased with the responsiveness as I received multiple calls, texts, and emails quickly after inquiring. However, my experience took a turn during an email exchange with the Internet/Fleet Manager, Alfonso Plascencia. I was informed that the dealership was asking for $10,000 over the listed price. Given this, I decided to pass on the offer and requested to be removed from their contact list. Unfortunately, my request was ignored, and Alfonso continued to inquire why I was passing on the deal. After explaining it was due to the price markup, he noted he would pass on the deal but might reach out again if they decided to sell the van at MSRP. As a loyal Toyota customer for over 24 years, utilizing both their service and sales, I was disheartened by the lack of price transparency and respect for my consumer rights at this dealership. The insistence on contacting me against my wishes was particularly frustrating. This experience has definitely affected my view of how Capitol Toyota conducts business.

Avoid this dealership service they don't acknowledge any prepaid plans you have. I had to get reimbursed months later.

good service and friendly and provide the pick up very good and very quickly thanks