Capitol Toyota

Awesome, energetic sales staff Alison and Cisco advocated for me and tried their absolute hardest to find a deal that worked for me in as quick a time as possible in the busy end-of Alison and Cisco advocated for me and tried their absolute hardest to find a deal that worked for me in as quick a time as possible in the busy end-of-month period. You'll be treated more than fairly here; they're great. More

Great service adviser Leo and great shuttle driver Leo Normal service for our 2013 Prius V. Leo was great at explaining basic service needs for oil change, etc. . Leo was a great driver playing classical Normal service for our 2013 Prius V. Leo was great at explaining basic service needs for oil change, etc. . Leo was a great driver playing classical music. My only gripe is with 120k service sticker shock, $1600! for a Prius v? Needless to write, but I was stunned and will need to take my car elsewhere for this next service. I priced out locally from $400 to $600 range, saving me $1k for the same service Toyota offered. If Toyota matched, I would have service done here, but alas, I am forced to take it elsewhere to a reputable local shop. More

Good service! Very good experience bringing my car in to Capitol Toyota for service. Hope all future visits will go as well, if so I'll keep coming back. Very good experience bringing my car in to Capitol Toyota for service. Hope all future visits will go as well, if so I'll keep coming back. More

Car Service I felt very comfortable and confident in the service provided. Freddy was amazing and went above and beyond. All employees I interacted with were exce I felt very comfortable and confident in the service provided. Freddy was amazing and went above and beyond. All employees I interacted with were excellent and had great customer service. I would and will certainly be back for further car services. More

My experience with Capitol Toyota is a good one I brought my car to Capitol Toyota for a recall of the airbag problem. However, the dealer helped me to put on at least six additional recalls that I I brought my car to Capitol Toyota for a recall of the airbag problem. However, the dealer helped me to put on at least six additional recalls that I have not had the updates without any charges. I have a good feeling about their service that they had provided for the recalls. More

service dept. The maintenance service i received was actually quick than i expected. My advisor (Debbie Vasquez) has a really good customer service. She also makes The maintenance service i received was actually quick than i expected. My advisor (Debbie Vasquez) has a really good customer service. She also makes sure that all my info in record are correct and current like the contact#, address & email address. The shuttle bus drivers ( Dave & Leo) were both really nice & friendly people, too. More

Taking care of bushings They caught it and IMMEDIATELY said it should be replaced. They did and the bushings were every damaged. The arms were cracked and the bushing ball They caught it and IMMEDIATELY said it should be replaced. They did and the bushings were every damaged. The arms were cracked and the bushing ball just fell out. More

Great service I brought my Prius in for maintenance service and felt I got the best and friendliest service for a fair price. Thank you Capital Toyota. I brought my Prius in for maintenance service and felt I got the best and friendliest service for a fair price. Thank you Capital Toyota. More

trick you when you prepare to buy We bought a new car there. I waited for almost 2 hours to get the car and test drive. The sales said because of construction. The whole process they We bought a new car there. I waited for almost 2 hours to get the car and test drive. The sales said because of construction. The whole process they did not show you the VIN history, only talk a lot about price. They also did not explain the grace period to you before you bought. After we went home to check the car history, we found that this NEW CAR already parked in their parking lot for more than 300 days. This DEALER TRICKED me and gave a looks-new NEW car. VERY BAD experience. TO ANYONE want to do business with this dealer. PLEASE AVOID. More

I was so disappointed by their service department. My 2010 Prius had tire repair done at Capitol Toyota two years ago and paid for the service. Since then, I had to refill air very so often since the tir 2010 Prius had tire repair done at Capitol Toyota two years ago and paid for the service. Since then, I had to refill air very so often since the tire pressure alert light turned on so frequent: initially, every week or so; recently, every two to three days. Last year, when I drove there for major service, I requested to check why tire pressure light turned red so often and to fix leak if any with previous repair. I was told later that no leak issue was found. I couldn't believe it since obviously the leak continued to happen: I still got tire pressure light on so often. I didn't have time to check it again until last week, I went to America Tire. Service technitian there found that the leak was due to bad repair done by Capitol Toyota. The plug patch wasn't following RMA guideline. The worse thing was that the previous repair cannot be fixed reliably any more: any further fix would only be temporary and make leak worse. I told America Tire to put back the tire and I'd drive to Capitol Toyota to ask for solution. However, AT didn't agree to install tire back on since they believe it's safety hazard to drive on it. They'd rather replace it with new tire for free instead of installing the old one back! Of course, I couldn't let AT take cost of Capitol Toyota's mistake, so I payed for the tire replacement. The AT technitian said I deserve reimbersement from Capitol Toyota for the bad repair that cost me frequent hassles of tire air refills and tire replacement since the tire was supposed to last much longer than being replaced now. I kept the old tire and went to Capitol Toyota today (4/27/2013) to request some sort of payback for the early tire replacement and bad service. However, the service department's supervisor Mike Rudolph immediately refused me without saying any sorry! I couldn't believe this was the dealership that I went to for every service of my Prius. During the talk in Mr Rudolph's office, he showed arrogant and impatient manners. I think I need to share this story with you. More