Capitol Toyota
San Jose, CA
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503 Reviews of Capitol Toyota
Honest and quick I have an older car and my husband has been hounding me to buy a new car since it seems like lots of things need to be replaced as it ages. Indeed the I have an older car and my husband has been hounding me to buy a new car since it seems like lots of things need to be replaced as it ages. Indeed the service team found some things that need attention and are costly. When I declined the additional service, I didn't get any pushback or selling. And now my husband and I have space and time to think through if we want to get the changes made or actually buy another car. More
Six month service I had an appointment and I still had to wait 5 hours for a simple six month service. Then I had to wait an hour for the shuttle to come pick me up. I had an appointment and I still had to wait 5 hours for a simple six month service. Then I had to wait an hour for the shuttle to come pick me up. More
PedyCP They are flexible on some issues to talk to though are sometimes hard to deal with other issues. But I will recommend this dealership. Thank you! They are flexible on some issues to talk to though are sometimes hard to deal with other issues. But I will recommend this dealership. Thank you! More
Service I was there for my 45 K service for my 2016 Toyota Tacoma and David has been service Advisor from day 1 and he’s been able to complete the work as pro I was there for my 45 K service for my 2016 Toyota Tacoma and David has been service Advisor from day 1 and he’s been able to complete the work as promised every single time!👍 Toshi is always willing to help you out when you need parts!👍 More
Water Pump Failure Under Warranty James in the Service Dept couldn't have been more polite, accommodating and responsive. My minivan had an issue with the water pump and the repair wa James in the Service Dept couldn't have been more polite, accommodating and responsive. My minivan had an issue with the water pump and the repair was put in a quick queue and was fixed right away. James knew I was concerned about a busy schedule and he arranged for a personal ride instead of having to wait for the shuttle. I truly appreciated how he fast-tracked this fix. The only reason I marked 4 stars for Quality of Work was because there was a dirty hand print on my front seat and the heater vents and temperature were completely crazy and not restored to normal settings. Had James known this, I'm certain this would not have happened. Overall, very satisfied with my experience! More
30000 miles service I need 30000 miles maintenance service. Fred help me select and give me discount. Later, l have brake problem, he also help me to find solutions. I need 30000 miles maintenance service. Fred help me select and give me discount. Later, l have brake problem, he also help me to find solutions. More
It was great! They did a great job. Jose was really friendly and helped me out. Overall, it was a great experience and I’ would recommend them. Thank you for servic They did a great job. Jose was really friendly and helped me out. Overall, it was a great experience and I’ would recommend them. Thank you for servicing my car. More
Good maintenance service This was my last maintenance of my second two years of maintenance program. Wish they will sell one more two years of maintenance service. Sadly the This was my last maintenance of my second two years of maintenance program. Wish they will sell one more two years of maintenance service. Sadly they only offer till 45K (or end of 4th year). Sighs... Overall, I really appreciate all the service supervisors who all were extremely friendly and patient. Shuttle service is super; love to chat with drivers. More
Another great experience! This is the second vehicle I've gotten from Capitol Toyota. The staff is always friendly and helpful, and really made me feel comfortable with my purc This is the second vehicle I've gotten from Capitol Toyota. The staff is always friendly and helpful, and really made me feel comfortable with my purchase. I went during Memorial Day weekend, and though it was busy and I was there for a while, Gerry was great and did everything he could to make it a smooth process. I have, and will continue to, recommend Capitol Toyota to everyone. More
Jose Villa It was a very fast process, He was very kind and helpful. I thought the service was going to take longer but he checked me in and gave me a call when It was a very fast process, He was very kind and helpful. I thought the service was going to take longer but he checked me in and gave me a call when my car was ready. More