Capitol Toyota

Great customer service! Such a friendly and informative staff made sure I understood what was going on and really helpful :) efficient, fast, and really good at staying in co Such a friendly and informative staff made sure I understood what was going on and really helpful :) efficient, fast, and really good at staying in contact and keeping me updated. More

Service on my Yaris iA, Sunday, June 3, 2018, 9:00 am My service went well. But when I got home, I realized that the yellow carbon copy did not have the correct VIN number and other vehicle information w My service went well. But when I got home, I realized that the yellow carbon copy did not have the correct VIN number and other vehicle information was also wrong so I don't know if they really did the right work/service on the right car. Maybe they performed surgery on the wrong patient. I left a message for Justin telling him this and asking him to call me. He never did. When I checked in, he gave me my invoice and told me to go to the office where you get shuttle service, that they will help me out. I walked in and neither of the two girls in the front area helped me. They didn't even greet me or asked me to go ahead and sign in for shuttle service. I showed them the invoice and told me that I keep that. That's all they said. They didn't even tell me to just sign in for shuttle service and that I could help myself for coffee, if I wanted to. The whole time that I was waiting there, which was about 15 - 20 minutes, they did not provide good customer service to other clients either. They didn't tell me approximately how long I would have to wait or have to have a seat. And it wasn't that it was really busy. This was my second time. I was there back in January, same bad service. Horrible customer service. Need to train them better. Of course, when I left, they didn't say 'good bye' or 'have a nice day'. Not sure if I would recommend this service center. Sill waiting for Justin to call me back and I doubt that he will. I have had better customer service elsewhere. As for the front office in the shuttle service office: A 'good morning' or 'good bye' with a smile goes a long way. More

Great support Justin helped me to solve the problem so quick. His explanation for this problem is clear and very professional. I would definitely come back again in Justin helped me to solve the problem so quick. His explanation for this problem is clear and very professional. I would definitely come back again in case if something happens on my vehicle next time. More

Thumbs up The drop off service is excellent. Hardly wait to be served quickly. It's already busy in the morning. Maybe because of Monday. The waiting room is pr The drop off service is excellent. Hardly wait to be served quickly. It's already busy in the morning. Maybe because of Monday. The waiting room is provided by lil donuts and hot drinks. It show they care about their customers. The staff, Justin was handling details of my car professionally. He was not xxxxx, suggesting us in the nice manner. Done half of the service as we plan to sell the car and get a new one. But I will go back again tomorrow to do what he asked us to do with our car for the shake of our safety. More

Service Mr. Lampkin was very helpful in showing me what was available according to what I was looking for. He was not over aggressive and did not try to swa Mr. Lampkin was very helpful in showing me what was available according to what I was looking for. He was not over aggressive and did not try to sway me one way or another. Although it was a long process over-all it was very pleasant. More

Great Service, Knowledgeable staff. The staff was able to diagnose the problem quickly for my 2011 prius (bad wheel bearing) and recommend the best and cheapest service options available The staff was able to diagnose the problem quickly for my 2011 prius (bad wheel bearing) and recommend the best and cheapest service options available. More

Great. Customer service accounts Gary was very helpful and listen to me and took the time to explain the work that needed to be done in my truck . When my truck was complete Gary ca Gary was very helpful and listen to me and took the time to explain the work that needed to be done in my truck . When my truck was complete Gary called me and told me my truck was ready and told me my truck was in good shape and thank me for my business More

Great internet Sales and Finance manager Sabrina is Internet sales and JK in finance department were excellent, They made a the whole car buying experience of RAV4 a breeze with utmost trans Sabrina is Internet sales and JK in finance department were excellent, They made a the whole car buying experience of RAV4 a breeze with utmost transparency and excellent pricing. More

Great service. Courteous and helpful. Came in for a transmission fluid change on my Tundra. Jose was eager to help as well as quick and knowledgeable. Service with a smile! Came in for a transmission fluid change on my Tundra. Jose was eager to help as well as quick and knowledgeable. Service with a smile! More

great people...great place!!! It was great to buy camry at this dealer. So nice sales man and nice place. I will recommend to others. Thank you very much. It was great to buy camry at this dealer. So nice sales man and nice place. I will recommend to others. Thank you very much. More