Capitol Subaru

Wonderful buying experience , we knew the Subaru was a great vehicle we found capital recommended to go to capital Subaru and we went in and we had just the best experience the , we knew the Subaru was a great vehicle we found capital recommended to go to capital Subaru and we went in and we had just the best experience the dealership was beautiful clean the customer service was excellent the sales staff was knowledgeable and we felt we got a very good deal and they didn’t waste a lot of time trying to beat us down from the price we got a very good price immediately and so I want to say we love the experience.👌 More

Great time to buy! Craig was my sales person, and he was extremely honest, helpful, and not afraid to ask questions to ensure we got the right I formation. The rest of e Craig was my sales person, and he was extremely honest, helpful, and not afraid to ask questions to ensure we got the right I formation. The rest of everyone there who was involved was amazing and the deal went very smooth More

Long waits, poor quality The wait: I took our 2005 Outback in for several recall services, and Amy and Whitney told me it would take 6 hours. After 8 hours it wasn't done and The wait: I took our 2005 Outback in for several recall services, and Amy and Whitney told me it would take 6 hours. After 8 hours it wasn't done and I had to schedule another day to come back. The second time it was supposed to take "a couple hours." It took 5 hours. While they worked on it I ran several errands so walked by the service garage once every hour or so. My car was outside the garage almost every time I walked by. I'm fairly sure they had me schedule appointments so they could park it and have me wait in line. I do know I caught a mechanic at the moment he finished the work, and he was turning the paperwork in. They were just going to wash it and give me the keys. It took 50 minutes from that point. The service: The second day I was promised a loaner car for my troubles, but they tried to back out off that offer when I arrived. When the work was completed there were loose, unconnected wires hanging down in the footwells of my car. Because of those wires, after I was 5 minutes from home, the check engine light came on and I had to drive back to the dealer, wait in line again, and have them check it out. I also asked the parts desk about a replacement key fob, to check against the prices and research I had done previously. His answers were contradictory to every other expert I spoke with, saying I HAD to buy their brand materials or things wouldn't work. He was likely lying to make a sale. None of this gave me the impression that they are competent at the job they did, and now I don't have less peace of mind with my vehicle than before I took it in. The bottom line is, they took forever, did a terrible job, and treated me like a number or a gear in their money machine. They do have a nice facility and smile a lot. It would be great for an oil change, but when push comes to shove, they won't support you and will likely use you for profit. More

Friendly, honest and easy going. i happened to have great timing and walked right into the middle of a team meeting. I was promptly greeted with a very friendly attitude. Matt Collin i happened to have great timing and walked right into the middle of a team meeting. I was promptly greeted with a very friendly attitude. Matt Collins then introduced himself and off we went to look at vehicles. He went over all the features of the outback and forester and I decided on an outback. We went over the different colors and trim levels. After a 20 minute test drive the time came for the dreaded numbers game. Enter Chris Dupont who came over with the first set of numbers. Of course it had the selling price close to sticker price and since I was trading in a motorcycle he hadn't heard back from his sources on the value of my bike so he didn't know what to offer me. Rather than play the back and forth game I said what I wanted to pay for the car and what I wanted to get for my trade. Both numbers were realistic and based on research into their values. After awhile they had an offer on my motorcycle that was lower than I would accept so I said no. Rather than me sit there all day while they did work to get a value I left and about 45 minutes later I received a phone call and they made an offer on my bike that was near my acceptable range and the price of the car was in my acceptable range so I said I would be back later to sign the papers. I appreciated the upfront honesty and willingness to go back and forth or try to talk down my trade or the other tricks they try. They didn't try and add on % to the interest and I got 0% . All In all a pleasant experience and they both earned my business the good old fashioned honest way. More

New Car Me and my girlfriend went to Capitol Subaru to purchase a new car since we wanted something safer. Craig was extremely helpful, and professional and h Me and my girlfriend went to Capitol Subaru to purchase a new car since we wanted something safer. Craig was extremely helpful, and professional and helped us get into the right vehicle. Thanks Subaru! More

Tried to negotiate, got a run-around instead The first price I was quoted was $200 over invoice. When I balked, they came down to the invoice price. I told them I had a better quote elsewhere. Th The first price I was quoted was $200 over invoice. When I balked, they came down to the invoice price. I told them I had a better quote elsewhere. They said they would meet or beat any other dealer's price. I forwarded the e-mail in which I was given a much better price quote, but received no response. In all, I was contacted by four different salespersons, and not one of them was willing to actually make good on the price match. They did, however, keep harping on how they provide free service for two years, like that was better than saving money up-front and getting service where it was most convenient. So naturally, I made my purchase from the dealer with a better price, where I had to deal with only one person. If you like getting the run-around, then go to Capitol. If you like saving money, go elsewhere. Just do your online research first, find out the invoice price (not the MSRP) of the vehicle you want, and negotiate down from there. More

So helpful Riley wright was the best salesman we ever worked with. I highly recommend him for anyone who is looking into getting a new car. He answered all the q Riley wright was the best salesman we ever worked with. I highly recommend him for anyone who is looking into getting a new car. He answered all the questions I had and was patient with us when we were making our decision. Overall we walked out with a smile on our faces and the love for our new car. More

Amazing from start to finish I would highly recommend Riley Wright for anything at Capitol he is my car guy for ever! He also helps me with service questions and really there for I would highly recommend Riley Wright for anything at Capitol he is my car guy for ever! He also helps me with service questions and really there for anything More

Great costumer service. Wife and I bought a 2017 Subaru STI from here and Nick was great. It took way longer than I think it should have, but overall was costumer service. Wife and I bought a 2017 Subaru STI from here and Nick was great. It took way longer than I think it should have, but overall was a great experience. More

Worst buying experience ever! The only good thing about buying a car here was our salesman John. He was great! But the managers and the finance managers completely sucked. Incom The only good thing about buying a car here was our salesman John. He was great! But the managers and the finance managers completely sucked. Incompetent and basically told us we can go else where to buy if we weren't happy. I did end up buying but only cause I really wanted the name brand Subaru. If I ever buy a Subaru again it will be at a different dealership, or I'll just buy from Ford. More