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Capitol Subaru
Salem, OR
225 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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225 Reviews of Capitol Subaru
December 29, 2016
Wish I never bought my car here. Staff that just try to sell based upon how much they can make, not what you need. Service people only know how to read error codes, not work on ca Staff that just try to sell based upon how much they can make, not what you need. Service people only know how to read error codes, not work on cars. More
by Bryan Heath
Employees Worked With
Don't remember
October 29, 2016
Sales OK, Service RUN Bought a 2015 WRX back mid-2015. The entire sales experience was nice and calm. They answered all of my questions. The Service side of Capitol is Bought a 2015 WRX back mid-2015. The entire sales experience was nice and calm. They answered all of my questions. The Service side of Capitol is a joke. Oil changes were over $20 more than other dealerships when I went there. They didn't help me take care of fit and finish issues I was noticing with my brand new car. A major service was near $200 more than Kendall Subaru in Eugene. It took Capitol Subaru an hour and a half to swap my stock wheels and tires with aftermarket wheels and tires; they only had to unbolt the old and bolt on the new. I feel like Capitol is only interested in how much money they can get from me. Now, I drive an hour to go to Kendall Subaru for all of my services because I'm their client... not a customer. I have no confidence in Capitol Subaru. More
by AJ
Employees Worked With
IDK
February 18, 2016
NOT A GOOD DEALERSHIP AT ALL !! First they set me up for an appt. to see a car and didn't bother to call me and let me know it had been sold by the time I showed up. Then the sales p First they set me up for an appt. to see a car and didn't bother to call me and let me know it had been sold by the time I showed up. Then the sales person I had an appt. with was too busy to tend to me so I saw another guy who showed me another car and we took it out for a test drive I was told all the buttons and everything worked on the vehicle I ended up purchasing it and the very next morning the first time I ever tried to use the back defroster it didn't work. I didn't purchase the 3k warranty discounted to 1900. They didn't charge me to look at it but I spoke with Danny the sales manager and scheduled to take it in the next day. Well he didn't work that day I took my break time to go drop off my car and no one had an idea of what was going on. I didn't have any time left so I left my keys with the receptionist and she said my sales person was on his way and as soon as they got it figured out he would call me to let me know. Well I never received a call I had to call in myself and check to make sure they knew what was going on. Then I went to pick it up and Even though it was less than 24 hrs that I purchased it and I had never used it before they had Toyota check it out and say it need a power block which is $ 300 but they would split the cost and I would have to pay $150. I purchased this car for over 10k with the confirmation everything worked this was my first experience buying a car and it was awful with them. I made the decision to purchase a car at this price so I wouldn't have to put any money into for at least a good while. So this was very disappointing then Subaru couldn't explain to me exactly the tests they did and what was next if the power block wasn't the issue and the tech that did it didn't leave any notes and was gone for the day. It wasn't until I called and spoke to Rory who finally provided me with the information I need to feel better about the situation but going through all that stress the VERY FIRST WEEK I owned the car is ridiculous. More
by 1234herrera
Employees Worked With
Jermaine washington, Justin , Rory Casebeer
October 28, 2015
Negative car buying experience I purchased my 2014 Brz in March of this year, when I arrived at the dealership I was met by a gentleman named Stacey I believe. Stacey was extremely I purchased my 2014 Brz in March of this year, when I arrived at the dealership I was met by a gentleman named Stacey I believe. Stacey was extremely friendly and easy to talk to, he didn't pressure me and was really easy to work with. This guy was one of the only reasons I stayed and purchased that Brz. When we were talking about price a guy who I think his name was Eric, he was taller and had braces and a beard was doing some running for us from where we were sitting and an office. This guy was so rude to my girlfriend and I over license plates. He told me I didn't know what I was talking about, said he has been doing this for 13 years and has forgotten more than I will ever know. He then said he doesn't have to do business with me when I requested for him to leave the table. I looked to Stacey and requested that Eric not be around nor part of the rest of my purchase. My girlfriend begged me to get up and leave because of how rude this guy was but after visiting multiple dealerships I was ready for my car. I did not receive a customer satisfaction email after my purchase or I would have made a complaint on him. As it is now, Everyone else was extremely friendly and inviting, but if that guy has really been working with that dealership for 13 years and treats customers who are spending tens of thousands of dollars on their products like that, I am shocked. I would not recommend anyone go there. As I have told everyone who has asked me about my experience. I hope Capitol Subaru reaches out to me and makes things right. More
by Patrick
Employees Worked With
Stacey & Eric.
January 12, 2015
Great Buying Experience Nathan quickly responded to our internet inquiry. Nathan accomodated our schedule and even stayed 3 hours over the end of his shift to ensure we taken Nathan quickly responded to our internet inquiry. Nathan accomodated our schedule and even stayed 3 hours over the end of his shift to ensure we taken care of professionally. We would highly recommend Nathan to our family and friends looking to purchase a new vehicle. Jurgen Ramil & Ilah Pilaczynski More
by Jurgen
Employees Worked With
Nathan Mikhlin
November 29, 2014
Purchase of a WRX My name is John Gardner, I'm from reno, NV. I tried to purchase a WRX advertised on Auto Trader and Cars.com. on Nov. 29, 2014 When I called, I was t My name is John Gardner, I'm from reno, NV. I tried to purchase a WRX advertised on Auto Trader and Cars.com. on Nov. 29, 2014 When I called, I was told they could only sell the vehicle at their location, or at a higher price. In my opinion, this is bait and switch, you do not advertise a car on two websites, then try to raise the price on the phone. I've had this experience before with other dealers, and I try to warn the public. More
by gard608
Employees Worked With
Steven Hill
November 24, 2014
Will be returning Jackie is one of the most down to earth sales persons I have ever worked with; sincere, honest, knowledgeable. She, Russel and Frannie made this the b Jackie is one of the most down to earth sales persons I have ever worked with; sincere, honest, knowledgeable. She, Russel and Frannie made this the best experience; no pressure and no games how refreshing !!! The waiting area has a fireplace couches, stuffed chairs and a TV plus a play area for children and dogs!!! All this and not to mention..... I love my 2014 'ice silver' Subaru Crosstrek!!!! Would very recommend Capital to others ~ More
by Kathleen moynihan
Employees Worked With
Jackie, Russel, Frannie
November 13, 2014
WORST SERVICE EVER I will try to be brief about my "service" experience at this facility. I noticed in late summer my air conditioning on my 2005 Subaru Outback was inc I will try to be brief about my "service" experience at this facility. I noticed in late summer my air conditioning on my 2005 Subaru Outback was inconsistently working. I was told it needed freon and the charge would be 99.00. After waiting several hours I was told the air was "very cold" and "working great". Pleased I paid for the "service" and started to drive home to discover the air conditioning was not working. I returned the car and sat for another hour or more and was told an o ring just needed replacement and the unit was "blowing cold". Again the air blew warm. I was then told now an evaporator needed to be replaced to the tune of 900 more dollars. I was given a loaner car as I work out of town weekly. When I got the car back I discovered the air conditioning was inconstantly working and every vent blew out significantly different temperatures and they adjustment were either hot or cold with no in between. This continued for three more loaner cars and many different explanations and/or possibilities to the problems usually too simple fixes like " the relays just needed lubricant'. Finally after my defroster and foot vents completely stopped working did I really lose my patience. The defroster and foot vent issue was fixed though the air flow is half of what it used to be and the temperatures remain inconsistent to a large degree. I gave up all hope at this point the job would ever be done properly. Horrendous "service". Not once did anyone suggest at least a partial refund after this poorly done job. I have been a customer for years and will never return and never buy another Subaru. BEWARE OF THIS PLACE. More
by Bull xxxxe
Employees Worked With
Mike Service manager
November 03, 2014
Sales Rep Dionte Smith I'd like to recommend Dionte Smith to anyone shopping at Capitol Subaru for his great service to me recently. I found him attentive, knowledgeable an I'd like to recommend Dionte Smith to anyone shopping at Capitol Subaru for his great service to me recently. I found him attentive, knowledgeable and courteous. We met with Dionte at the end of October and test drove an Outback. I felt comfortable talking with him and would definitely return and ask for him should the need arise. More
by jemarcec
Employees Worked With
Dionte Smith
August 19, 2014
Capitol is The Complete Package For a few years now I've been realizing it was time for a new car. Things change with kids, space, etc. I finally took the plunge and went to Capitol For a few years now I've been realizing it was time for a new car. Things change with kids, space, etc. I finally took the plunge and went to Capitol to see what was available. FIrst of all I was blown away with the look and the performance of the new 2015 Subaru Foresters. They are great looking and have a ton of great features. Casey stayed with me the whole afternoon, we test drove multiple cars and eventually decided on the Limited 2.5. I am so happy with the purchase and all of those involved in helping me decide and finalize everything. It's worth the trip down from Portland, just a 40 minute drive. You won't be disappointed. More
by matt.scheelar
Employees Worked With
Rory, Casey, Brook
