Capital Ford

The front bumper on my 2002 Lincoln Towncar has been bumped into and really scraped badly. Being a Pearl White car, these darj scrape marks were hideous. I took it into my dealership, Leith-Lincoln an bumped into and really scraped badly. Being a Pearl White car, these darj scrape marks were hideous. I took it into my dealership, Leith-Lincoln and my Service Manager told me to go across the street to Capital Ford where they had a Body Shop and I would find that they would give me a good job and a fair price. Upon arriving at Capital Ford, I was met--even before getting out of my car, by Mr. Tim Setliff, who handed me his business card and asked if he could help me. I told him my story and he graciously drove me in my car ar my requesst around to the body shop and put me in touch with the right person to look at my car and make an estimate to repair the damages. This young man, I did do not remember his name, told me to waot for him to try something out first. He came out with a can of B-3 cream and litterly polished off all those ugly scuff marks from the plastic front bumper and I had a small bottle of paint that I had for touch=up and he applied two coats and it was amazing what this did for that horrible damaged spot. He did not charge me one dime for the 20 minutes or more that it took to clean this and just invited me to call upon them for any future needs. What excellent service!! Fron the front door to the Body Shop, friendly, carintg and professional representatives really rolled out the red carpetto me. I will not soon forget this rare kind of service in my Capital City, Raleigh, NC Ford Motor Company gets my vote!! More

Had a great experience in sales dept but service dept is not making me ever to come back, they are ruid, lie and forget things. Because its always some else I just got here or back from lunch is there comm not making me ever to come back, they are ruid, lie and forget things. Because its always some else I just got here or back from lunch is there common answer. More

I had a wonderful experience purchasing my new 2011 Ford Explorer at Capital Ford. I sent in an email to the dealership asking about a vehicle I had seen online, and was promptly contacted by Mr. Webb. Whil Explorer at Capital Ford. I sent in an email to the dealership asking about a vehicle I had seen online, and was promptly contacted by Mr. Webb. While they did not have the exact vehicle I was looking for, they were able to locate it, and had it at the dealership the next day. The entire staff was kind and courtesy, and made this a easy transaction. While I might could have saved a couple hundred dollars somewhere else, I continue to return to Capital Ford because of the service. Thank you, Capital Ford. More

I felt swindled, mishandled, taken advantage of, and forced into a vehicle I did not want. Now I am trying to cancel the GAP insurance, and keep getting a run-around. It was a horrible buying experience forced into a vehicle I did not want. Now I am trying to cancel the GAP insurance, and keep getting a run-around. It was a horrible buying experience, and I am glad it is over. I will say that Jerry Mosley and Andy Jackson made efforts to correct a bad situation. So, I appreciate them, but this wole ordeal should never have taken place. More

They have allot of cars, but not many in the price range I was looking for. The salesman said do you want it to run ? I was looking for $6000.00 car. I know they are hard to find. I felt like a second class I was looking for. The salesman said do you want it to run ? I was looking for $6000.00 car. I know they are hard to find. I felt like a second class citizen here. They treated me very bad. They let me sit in the office and the salesman waited on another customer. He said he forgot about me. Never again will I ever go there. They are high pressure. More

After my car was totaled, I was in need of a new ride, and fast. All of the staff was very friendly and knowledgable. The salesman, Mike Weaver was a long time employee of the dealership, and was very pro and fast. All of the staff was very friendly and knowledgable. The salesman, Mike Weaver was a long time employee of the dealership, and was very professional. I have since sent my girlfriend to Capital to buy a car from him. I would recommend Capital Ford to anyone! More

We were looking to buy a new Ford Mustang convertible. I went to Amex Car buying program and configured a car based on our requirement and it gave me a price of the car and pointed us to 3 dealers. The most went to Amex Car buying program and configured a car based on our requirement and it gave me a price of the car and pointed us to 3 dealers. The most costly dealer of the 3 was Capital Ford. As it was near my wife's office we decided to check the car. When we went into the dealership Ruben said that we don't have the color and showed us different cars, and when I mentioned him about the amex car buying price guarantee he said we will see about it later. He was not ready to talk about it at all. He took us to show one used Mustang which was not what we were looking for as we wanted GT but he told us that the 11 Mustang has more power than the old GT which is true and I really admired the knowledge of the salesperson about that. He showed us the car which was the base model without any upgrades 11 Mustang with 200 miles and said that the car was 28995 which was too much over priced. He tried us to force us saying that it was a deal buying that car as it has all the factory warranty and all that. As I knew from the Amex certificate that fully configured GT with auto was costing me 31500 that he was lying and even when he reduced the price to 28K we were not interested. When I came back home and went to Amex car buying site and checked for the price with all the incentives it was saying 25250$ at another dealer. So the guy and the dealership was trying to sell that car for almost 3K over the Invoice price. If you are buying a new car do go and check American express car buying site which gives u all the incentives and the price below the invoice with 3 dealers without taking your information which will help you from these kind of dealerships. More

If you can go to another Suzuki Dealership then I would recommend doing that. I had a very bad experience twice with the service department. If you try and call service all you get is voicemails and the ph recommend doing that. I had a very bad experience twice with the service department. If you try and call service all you get is voicemails and the phone keeps ringing and ringing and no one will pick up. I had to get someone that works there to physically walk over to get them to call me back. I left a voicemail and Ben never called back until late afternoon after someone walked over and asked for him to contact me. When I went there to drop off my car it didn't seem busy and Ben and one other guy where just sitting back behind the counter not answering the phones ringing and not with any customers. It's very frustrating for someone to act like they don't care and not return your calls or answer when you call especially when you have things wrong with your vehicle. More

Great Service!!! That's all about my experience at Capital Ford. Edwin new exacty which vehicle was right for me. He sat me down listened to what I wanted and where I wanted to be on payment. Pulled t Capital Ford. Edwin new exacty which vehicle was right for me. He sat me down listened to what I wanted and where I wanted to be on payment. Pulled the car up, and that said the deal was done. I had been to Crossroads where the salesman was pushy. He listened and stood by. I will always go to Capital Ford from here on and always ask Edwin Barnes. Thanks Capital Ford. More

I found the staff to be very friendly and helpful. They made an effort to make our car purchasing experience a positive one! They volunteered to assist me with changing the keyless entry passcode and expla made an effort to make our car purchasing experience a positive one! They volunteered to assist me with changing the keyless entry passcode and explained how yo activate Sync. We loved our sales consultant's enthusiasm. More