Capital Ford of Wilmington

The manager in the tire shop of Capital Ford, Ryan Oconnor is definitely an asset to the company. He helped me so very much every step of the way with the issues I had with the Michelin tires!! Nic Oconnor is definitely an asset to the company. He helped me so very much every step of the way with the issues I had with the Michelin tires!! Nick is also an asset to the company!!! They both worked very well together to fix the issue!!! More

Everyone was very nice. They made sure we were happy and got the deal done! got the deal done! More

Very easy to do business with. Honest and they stand by their word. I would recommend them to anyone. their word. I would recommend them to anyone. More

Very reliable service. Solved a difficult problem by persistence Pleasant staff. Have been their customer for 9 yeas with full satisfaction. persistence Pleasant staff. Have been their customer for 9 yeas with full satisfaction. More

Robert George assisted me with ordering a new diesel truck. He was very helpful and always available to be reached. He was very knowledgeable about diesels and provided great tips and advice as I'm new truck. He was very helpful and always available to be reached. He was very knowledgeable about diesels and provided great tips and advice as I'm new to diesels. More

Tiffany Burton was a helpful and friendly service advisor. Promised work done by end of day and it was done early.Thanks for great service advisor. Promised work done by end of day and it was done early.Thanks for great service More

Trey Gales is excellent at his job. Very professional, knowledgeable and courteous. He went out of his way to find me exactly what I wanted. I couldn't have asked for better service. I'm completely sa knowledgeable and courteous. He went out of his way to find me exactly what I wanted. I couldn't have asked for better service. I'm completely satisfied with my buying experience and will definitely do business with him in the future. More

I drove up from Southport early on a Friday to get the check engine light checked on my truck. As I was sitting in the service line waiting to check in my truck, a service manager (Ty) called me and info check engine light checked on my truck. As I was sitting in the service line waiting to check in my truck, a service manager (Ty) called me and informed me that although I had made my appointment online, my truck could not be checked that day, as the service dept was too busy. When I asked why he didn't call me earlier, he said "we don't open until 7:30". I've been a manager or supervisor for 30+ years, and I've never arrived at work just as we were "opening". Poor customer service. More

Cap Ford was an amazing experience from start to finish truthfully. Peter Bechtle was an amazing salesman, & Taylor in Finance is great. Keep it up! truthfully. Peter Bechtle was an amazing salesman, & Taylor in Finance is great. Keep it up! More

Sales is great but Service Department does not reflect or provide customer service. Very frustrating provide customer service. Very frustrating More