Capital Ford of Wilmington

Everyone but the detailer was awesome. Or possibly, everyone except whomever was supposed to make sure the detailer did the job? The truck was clean enough, but just barely. It was absolutely not detai everyone except whomever was supposed to make sure the detailer did the job? The truck was clean enough, but just barely. It was absolutely not detailed as expected / is customary while I signed the paperwork so someone dropped that ball. More

I am extremely pleased with the service I received at Capitol Ford Lincoln. Chris is very knowledgeable, friendly and keeps you updated every step of the way. I would recommend them to everyone. Capitol Ford Lincoln. Chris is very knowledgeable, friendly and keeps you updated every step of the way. I would recommend them to everyone. More

Lincoln service appointment was handled expeditiously and within the estimated time and cost. Waiting area was a little loud, but provided wifi and comfortable working space. within the estimated time and cost. Waiting area was a little loud, but provided wifi and comfortable working space. More

Exceptional sales associate. Kept us informed and answered all of our questions. George actually made purchasing the vehicle pleasurable. Would definitely recommend George and Capital Ford. answered all of our questions. George actually made purchasing the vehicle pleasurable. Would definitely recommend George and Capital Ford. More

My service advisor was great. She found that I had Ford Pass rewards available to cover the cost of my service, I really appreciated that. Unfortunately this is the where the positive aspects of my visit Pass rewards available to cover the cost of my service, I really appreciated that. Unfortunately this is the where the positive aspects of my visit ended. Well, I shouldn’t say that....the service department did eventually get my oil changed but it took two and a half hours to get it done and I had an appointment. This vehicle purchase was my first Ford experience as I have been a die hard Toyota guy...as soon as I am able I will be going back to Toyota. My negative experience started when I first visited Capital Ford-Wilmington. The sales reps I worked with kept trying to sell me what was on the lot instead of trying to work with me to get what I wanted. I visited this dealership a total of 5 times trying to work a deal on the F150 that I wanted. During my final purchase visit the sales rep that I had been working with accused me of “not wanting to buy a truck” and that I was “wasting his time and he couldn’t keep wasting time on me” he actually told me this while we were sitting in a F150 that I had every intention of purchasing. Needless to say I immediately stopped wasting his time and contacted another Capital dealership in Raleigh. The sales rep that I worked with at the store in Raleigh was as professional as they come...He found the exact truck I wanted, gave me a fair deal on the purchase and I bought the truck over the phone. More

Caitlyn did an excellent job in service on our Ford transit. Said it would be ready in about an hour, and thats exactly how long it took. transit. Said it would be ready in about an hour, and thats exactly how long it took. More

We absolutely love our pre-owned 2016 Ford Focus Hatchback. Our says rep was straight up and very informative. I would highly recommend Capital Ford of Wilmington. Hatchback. Our says rep was straight up and very informative. I would highly recommend Capital Ford of Wilmington. More

Impressed in every respect. Thanks, Capital Ford. Have been driving other makes through the years and always come back to Ford. Sales and service both really great at Capital Ford. been driving other makes through the years and always come back to Ford. Sales and service both really great at Capital Ford. More

Caitlyn was my service writer. Did a great job letting me know the progress of repair when truck was ready. it was a pleasant experience on this repair know the progress of repair when truck was ready. it was a pleasant experience on this repair More

My service advisor Josh was great.Handle the repair My service advisor Josh was great. Handle the repair without any issues. Made me feel at home. Would bring my truck in for service anytime and feel My service advisor Josh was great. Handle the repair without any issues. Made me feel at home. Would bring my truck in for service anytime and feel confident the repair will be done right. More