Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Capital Ford of Wilmington

Wilmington, NC

4.6
1,205 Reviews
Call Dealership (910) 799-4060
View Awards

4222 Oleander Dr

Wilmington, NC

28403

Directions

By Type

1,205 Reviews of Capital Ford of Wilmington

December 02, 2023

Great to work with, They make sure you satisfied . The best service in Wilmington. Great ! More

by GWHITLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
Report | Print
December 01, 2023

I needed a service that day. The took my vehicle in serviced it and I was happy not to wait real long. More

by gemydadamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Vilardi
Report | Print
November 30, 2023

Great people, service and work. The process is easy and automated with relationships as needed. Thank you More

by Bill Happer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith Baird, Caleb Sayers, Kyle Shaw
Report | Print
November 30, 2023

Very professional and kept me informed as they awaited parts Ian completed the repairs to my Nissan Rogue. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve. 5 stars
Report | Print
November 29, 2023

They've always been excellent. Been a customer for a very long time. Could not have been better More

by Njohnson1979
Recommend Dealer
Yes
Employees Worked With
Kyle Shaw, Kyle Shaw
Report | Print
November 28, 2023

The dealership was amazing with everyone I interacted with. I was not in a great place and did not want to go but Chad made it an incredible experience, and made me feel at ease. Scott went to bat for me More

by WESPAULINO
Recommend Dealer
Yes
Employees Worked With
Chad Small
Report | Print
November 25, 2023

They drove my car around with no oil pressure sensor told me the car ready for pick still with this problem, told me everything was fixed and went to turn the car over and oil pressure light was still on! No More

by Tdr32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caty Trouton
Report | Print
Dec 18, 2023 -

Capital Ford of Wilmington responded

Good afternoon Tristen. I believe perhaps there may have been a misunderstanding or miscommunication regarding your vehicle. Our technician extracted a broken spark plug, and installed a new spark plug, ignition coil, and PCV line that you supplied. There is a note on the ticket from the technician that the low oil pressure light was on. Our service advisor indicated she reached out and notified you, and you indicated you were aware of the issue and had already bought the part to fix it. There was no discussion about us installing the oil pressure sensor for you, until you came to pick up the car and indicated you did not have the tools to do the job. I definitely think we should have asked if you wanted the work done ahead of you coming to pick up. I am happy to hear that my technician stayed late to install the oil pressure sensor upon your request. I do apologize this service visit did not go as smoothly as it should have, and we will work to improve. Thank you for your business and the opportunity to serve you!

November 25, 2023

The dealership and staff took good care of my ‘91 Mustang convertible and its owner !!! More

by WFRECCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Meskowsky - shuttle driver , Jeff Grundy
Report | Print
November 24, 2023

Great experience with the sale associate, Robert George. He heard everything that I needed/ wanted and was quick to find me exactly what I asked for and more! Highly recommend and won’t be buying from anyon More

by ejmcaleavey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert George, Evan Henderson
Report | Print
November 24, 2023

Excellent from every aspect New facility that is beautiful and staff is wonderful to deal with More

by vrt46
Recommend Dealer
Yes
Employees Worked With
Paul Reish
Report | Print
1
...
40
41
42
...
121