Capital Ford of Wilmington

Had a good service experience two weeks ago but a 3 dollar document storage fee?? Come on! dollar document storage fee?? Come on! More

I bought a 2015 Jeep Wrangler in November from them. It was Never Disclosed that it had major water leaks when it rained. Front window and all 4 doors. The carpets would be sopping wet after s storm. I It was Never Disclosed that it had major water leaks when it rained. Front window and all 4 doors. The carpets would be sopping wet after s storm. I was assisted via my warranty which i paid for an additional 2 years so they sent me to Jeep for repairs. It literally took from October 16 till first week in January to get the vehicle back. I had received a loaner vehicle during this time which was good. After all this time and 3 different repair attempts within the time frame it still leaks on the driver side. They will NO LONGER address this issue. I still have over a Year and a half left on my warranty. This is absolutely ridiculous. I paid $32,000 total for a vehicle with pre-existing issues and they said basically I’m on my own going forward. This is completely absurd, unprofessional and i’m at a loss. More

If the dealership wasn't good, and if Robert George wasn't helpful and knowledgeable, I wouldn't have bought the car. wasn't helpful and knowledgeable, I wouldn't have bought the car. More

Doug and Josh Barbour are the very best the the business. I'm buying whatever these guys are selling. I'm buying whatever these guys are selling. More

Great prompt service, with a very friendly staff. We were extremely happy with our entire visit. We were extremely happy with our entire visit. More

The service person was well knowledgeable and let me know around about the time it was finish the work the greeters was real great, and helping me get air in my tires around about the time it was finish the work the greeters was real great, and helping me get air in my tires More

Great space to work while I’m waiting for my vehicle. Makes for a seamless day when I’m on the go. Makes for a seamless day when I’m on the go. More

Caty was awesome. Only issue I had with the dealership is it took two weeks to get my car repaired and delivered back to me. Part of the issue was it was over the Chr Only issue I had with the dealership is it took two weeks to get my car repaired and delivered back to me. Part of the issue was it was over the Christmas holiday and I’m told they were short staffed so that certainly contributed to the delay. More

I was very satisfied with the service I received at your dealership and will return dealership and will return More

Great customer service. The vehicle had a problem that was just addressed six months ago and they actually fixed it and picked up and dropped off the vehicle to save us a tr The vehicle had a problem that was just addressed six months ago and they actually fixed it and picked up and dropped off the vehicle to save us a trip. More