Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Ford of Wilmington
Wilmington, NC
1,205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,205 Reviews of Capital Ford of Wilmington
January 24, 2024
Easy, painless and accommodating Capital Ford and its employees provide exceptional customer service and have always provided professional experience employees provide exceptional customer service and have always provided professional experience More
by Mastiffnc
Verified CustomerEmployees Worked With
Tony
January 24, 2024
She helps me stay on top of my service schedule for my truck. I depend on my truck daily for work and she helps keep my truck going, no major issues. The truck has had some problems but we've worked throu truck. I depend on my truck daily for work and she helps keep my truck going, no major issues. The truck has had some problems but we've worked through them I hope More
by Eric
Employees Worked With
Stacey
January 22, 2024
So this review is for Capital Lincoln on Market. Great experience, our sales person (Alex) was professional, knowledgeable and patient. No high pressure tactics. Greeted by management each time I Great experience, our sales person (Alex) was professional, knowledgeable and patient. No high pressure tactics. Greeted by management each time I visited. Facility is new and we’ll thought out. Highly recommend More
by DaveC
Employees Worked With
Alex Jistel
January 20, 2024
I have requested a call from the service manager regarding a $500 dollar deductible on my truck insurance. I learned several weeks ago that I had two warranty policies one with Capital Ford and one regarding a $500 dollar deductible on my truck insurance. I learned several weeks ago that I had two warranty policies one with Capital Ford and one with Ford Motor Company. In order to get my truck back I was told by the service writer it could not be released toll Ford Motor Company paid for the warranty work. I paid the invoices and was assured I would have my refund by mid week next week. I have NOT received my refund and was informed my deductible would be $500.00 I was told by your Insurance seller the Extended Warranty I purchased was Bumper to Bumper-less FET on Brakes-shocks-wiper Blades and the drive train was covered 100% I had work performed on this truck by the Ford Dealer in Fayetteville to the tune of SEVERAL THOUSAND dollars, and not one cent of deductible was charged to me. Another garage incident occurred in Concord, again warranty work was performed to the tune of several hundred dollars and again not one cent deductible was charged. I would very much appreciate if the Service Manager resolved this issue in the next few days More
by Fred Pickler
Employees Worked With
Scott Beasley, Ryanne Lamkin
January 18, 2024
Always very helpful, and have my Auto services each time if I have ? They are very helpful. I have done business here a # of years and will continue to do so Always very helpful. if I have ? They are very helpful. I have done business here a # of years and will continue to do so Always very helpful. More
by astles
Employees Worked With
Joe Honeycutt
January 18, 2024
Nick Chin in service really care about his customers unlike corporate ford. I do appreciate him taking time to find the issue and address it unlike corporate ford. I do appreciate him taking time to find the issue and address it More
by MISSKITTYRC
Employees Worked With
Peter, new sales manager , Keith Stephenson, Nick Law, Nick Chinn, Eric Jacobi, Judith Baird, Ryanne Lamkin
January 17, 2024
Kyle is always courteous and attentive. Capital Ford has been a pleasure to deal with. Will continue to have my services completed there. Capital Ford has been a pleasure to deal with. Will continue to have my services completed there. More
by TGOLDER13
Employees Worked With
Caty Trouton, Kyle Shaw
