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Capital Ford of Wilmington

Name: Capital Ford of Wilmington
Address: 4222 Oleander Dr, Wilmington, NC, 28403, US
Telephone: (910) 799-4060
Rating: 4.6

4.6

1,205 Reviews

4222 Oleander Dr, Wilmington, North Carolina 28403

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Sales: (910) 799-4060

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Capital Ford of Wilmington

Wilmington, NC

4.6

1,205 Reviews

Call Dealership (910) 799-4060

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4222 Oleander Dr

Wilmington, NC

28403

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4.6

1,205 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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1,205 Reviews of Capital Ford of Wilmington

January 31, 2024

SERVICE VISIT

I called in the morning time with an ongoing issue that I was guaranteed was fixed the last time I was there, when speaking with the service manager it was made out to be my fault until I told her that I had was guaranteed was fixed the last time I was there, when speaking with the service manager it was made out to be my fault until I told her that I had all of my service records. She then stated that she would take a look on her side and get back with me shortly. The next day I was contacted by the service manager stating that she could not refund me anything but could replace a $20 part at not cost to me and that that would be the next step in the process of troubleshooting the issue. I dropped my truck off at 11 and had to contact the dealership at 3pm to see if it was ready yet when I was then informed that the 'paperwork was just dropped on her desk'. I checked out and left. More

by tanner_freeman

Verified Customer

Recommend Dealer

Employees Worked With

Caty Trouton, Caty Trouton

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Jan 31, 2024 -

tanner_freeman responded

Caty Trouton was really just the messenger in this whole ordeal and I primarily dealt with the service manager

Feb 01, 2024 -

Capital Ford of Wilmington responded

Good evening. I read your review and checked into it with my staff. As I understand it, when you came in for this vehicle's first visit to our service department you requested a technical service bulletin procedure to be performed. The vehicle was out of warranty, so there was a cost quoted and approved. We did not diagnose the vehicle, we simply performed the procedure that you requested. You did not return within the required mileage parameters for us to be able to continue with the oil consumption test that we started. When you returned nearly 6,000 miles later, we had to start a new oil consumption test. As a courtesy, my service manager replaced a PCV valve for you, which has been found in the past to contribute to this type of oiling issue. She replaced it at no charge in the spirit of customer goodwill. I think that was a generous offer on her part, as I fail to see where we owed you anything, and certainly not for a refund on a technical service bulletin procedure that you requested. If you return within the mileage parameters for the oil consumption test, we will be happy to continue with it and see if we can determine a point of failure. Thank you for your business, and the opportunity to express publicly that we were trying to help.

Feb 01, 2024 -

tanner_freeman responded

I was told after coming for two oil checks the first time that I was good to go, I even double checked with my service coordinator and she said that I was good and didn’t need to come back. And as of this last time I was never informed that another oil consumption test was needed. It seems that there is a failure in communication whether it is in your part or that I am not asking the right questions.

Feb 02, 2024 -

Capital Ford of Wilmington responded

I will have a member of my staff reach out to you tomorrow to discuss the process. If we did not properly notify you on what to expect in the process, I apologize. That should be very easy to rectify. Thank you for your feedback and I hope you have a good evening!

January 31, 2024

SERVICE VISIT

No No No No No ? ? No No No No Nope Nope Nope Nope Nope ????? ? No No No No Nope Nope Nope Nope Nope ????? More

by Amyincharlotte

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Chris

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January 29, 2024

SERVICE VISIT

Joe was very good. Answered my call quickly. I would give Joe a 5. I would give Mike a 4 Answered my call quickly. I would give Joe a 5. I would give Mike a 4 More

by Pabbeach

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Joe and Mike

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January 28, 2024

SALES VISIT - USED

They had a price of 1850 for a 2021 Chevy Malibu and when I inquired about it they said it was really 18,500 I believed that they should have honored that price since it was their mistake. I think it was j I inquired about it they said it was really 18,500 I believed that they should have honored that price since it was their mistake. I think it was just a trick to bring in customers. I was looking for a reasonable priced car for my son. I won't be buying from this dealership! More

by rupertpetty67

Sales Price Transparency

Recommend Dealer

Employees Worked With

Mark Newmoyer

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January 28, 2024

SALES VISIT - NEW

Professionals. Excellent experience Made me feel welcome and helped get the vehicle and deal I wanted Excellent experience Made me feel welcome and helped get the vehicle and deal I wanted More

by Jacob S.

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Marcus Bradburn

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January 27, 2024

SALES VISIT - USED

Nice people, very knowledgeable. Financing thru Bank of America was strange though. Lots of hoops to jump thru. Lol Financing thru Bank of America was strange though. Lots of hoops to jump thru. Lol More

by Voiseylon

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Robert George

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January 27, 2024

SALES VISIT - NEW

The sales man (Robert George) was extremely profressional and no high sales pitch. The kind of guy one go out to have a beer with and no high sales pitch. The kind of guy one go out to have a beer with More

by TFURRJR

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Robert George, Dylan Bennett

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January 27, 2024

SERVICE VISIT

Very satisfied,Jeff was very good to work with! He keep me upto date with the progress if my vehicle! He keep me upto date with the progress if my vehicle! More

by davidsharonsmith

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Jeff Grundy, Jeff Grundy

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January 27, 2024

SALES VISIT - USED

I found the car I wanted on the website. I called and arranged to see the car at the dealership. They had the car ready when I got there. Negotiation for the car was smooth and sale was comp I called and arranged to see the car at the dealership. They had the car ready when I got there. Negotiation for the car was smooth and sale was completed with no problems. I was impressed with each member of staff I met. It was a good experience. More

by CKNIGHT11

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Robert George, Robert George

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January 25, 2024

SALES VISIT - NEW

Robert was absolutely wonderful. He was very knowledgeable about all the vehicles he showed me. The managers Nick, Peter and Nathen were also great and very helpful. He was very knowledgeable about all the vehicles he showed me. The managers Nick, Peter and Nathen were also great and very helpful. More

by JEREYNOL29

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Robert George, Robert George

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Capital Ford of Wilmington

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1,205 Reviews of Capital Ford of Wilmington

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