Capital Ford of Wilmington

When I picked my vehicle up, someone left a clear plastic hair cap on the seat and there was damage to the headliner where the repairman was working to fix the sunroof. I will be contacting Jeff first thing hair cap on the seat and there was damage to the headliner where the repairman was working to fix the sunroof. I will be contacting Jeff first thing Monday morning. More

Took the car in to get the partially working tailgate fixed and the tailgate doesn't work at all now. fixed and the tailgate doesn't work at all now. More

Reached out via email about a vehicle and received a prompt response. Set up an appointment for a prepurchase inspection and they had the vehicle out front ready to go. Everything checked out and we rea prompt response. Set up an appointment for a prepurchase inspection and they had the vehicle out front ready to go. Everything checked out and we reached a deal fairly quickly. Overall a great experience. More

Very helpful, knowledgeable and courteous. They did a great job of explaining everything concerning my paperwork and vehicle. They did a great job of explaining everything concerning my paperwork and vehicle. More

I actually did business with your Lincoln dealership. They were just great. Really like my car and Shane did his best to get me into it They were just great. Really like my car and Shane did his best to get me into it More

We have always had good service at Capital Ford …We have been customers of Capital Ford many years.. Very satisfied.. been customers of Capital Ford many years.. Very satisfied.. More

Went out if their way to find the exact car i was looking for. Dealers in my home state of NJ couldnt be bothered unless car was on lot. Shane M my salesman was easy to get ahold of and answered all my ques for. Dealers in my home state of NJ couldnt be bothered unless car was on lot. Shane M my salesman was easy to get ahold of and answered all my questions throughout and after sale. He made transaction a smooth one! More

The staff was very nice and professional and prompt the service was great a little Expensive service was great a little Expensive More

They helped me get the truck I wanted. And were very helpful and knowledgeable through the process. Would definitely shop there again. And were very helpful and knowledgeable through the process. Would definitely shop there again. More

I had a problem with my brand new f-150. I started having issues with the AC two days after I bought it. Here we are almost a month later. Long story short there isn’t a repair for the AC. D I started having issues with the AC two days after I bought it. Here we are almost a month later. Long story short there isn’t a repair for the AC. Doug Barbor the owner of Capital Ford in Wilmington came out to talk to me about the problem. He didn’t feel it was right for me to loose money on a brand new truck. Or make me drive around in a hot truck. He is going to make Ford buy my truck back from me. This is in my humble opinion the RIGHT way to run a business. I’m extremely satisfied with capital ford. Everyone from Doug Watkins who sold me the vehicle to Jeff the service advisor. And especially Mr. Barbor the owner. This is how you run a business. Thank you to the whole capital ford family. This is the fifth F-150 I’ve bought from them. And the very first problem I’ve had with an F-150. I’ve bought in total six vehicles from them. And will be their customer until I die. Thanks again Capital Ford of Wilmington. More