Capital Ford of Wilmington

Outstanding and efficient service. Communication was effective and timely as was the speed of transaction. Fantastic vehicle. Delighted with the process. Communication was effective and timely as was the speed of transaction. Fantastic vehicle. Delighted with the process. More

The car buying process is often a dreaded process. However, at Capital Ford of Wilmington, it was not, especially thanks to Marcus Bradburn, our sales rep and Scott Beasley, our finance guy. We went t However, at Capital Ford of Wilmington, it was not, especially thanks to Marcus Bradburn, our sales rep and Scott Beasley, our finance guy. We went to the dealership on Friday after hours to look at a 2017 Explorer that had just been listed. He happen to be heading out and swung by and told us to be back the next morning and he would help us. We got there at 8:30 and he pulled around the SUV we were interested in. He took our info and handed us the key fob and let us take it for a spin, by ourselves. We drove it for a little over an hour and were impressed. This was the sixth explorer that we looked at or test drove within a week or two and really liked it. When we got back, Marcus thoroughly explained the pricing process and other details about the vehicle. Then we arrived to the most dreaded part of buying a car... Negotiating. After a couple of volleys back and forth, we all came to a price that was fair, below bluebook, and met our needs. He made the process very easy for us. There were not any high pressure sales and Marcus made us feel at ease and gave us our space when needed and quickly responded when asked. Marcus then sent the car to detailing, fueled it up for us and had it ready after we signed all the paperwork. When signing the paperwork, Scott again made us at ease and explained everything. Marcus, Scott, and the rest of the team at Capital Ford made the car buying process easy and non-stressful. I would go back when we are looking in the future. Btw, the explorer has done great and we love it! More

I have been avoiding this place for the last couple of years due to an unpleasant interaction with a service manager. I recently talked with one of the owners and was told the service department is under years due to an unpleasant interaction with a service manager. I recently talked with one of the owners and was told the service department is under new management. Since then, I had needed service performed with their new mobile unit… everything went well and I expect to have my next service done here. More

Melvin, Dylan and Evan were great to work with. Very helpful and excellent customer service! Very helpful and excellent customer service! More

My wife and I met with Paul Reish to test drive a Lincoln Aviator. Paul was a real pro, non pressuring, fact based salesman who accommodated and understood our wants. We bought one and the sales financing an Aviator. Paul was a real pro, non pressuring, fact based salesman who accommodated and understood our wants. We bought one and the sales financing and contracting process with Mig was easy and again accommodating. We couldn't be happier with our decision. More

Jason has helped me and been very patient with me trying to fix my car. Find me the fix hasn't worked and he has given me the second option. . You really seem to care about his clients. to fix my car. Find me the fix hasn't worked and he has given me the second option. . You really seem to care about his clients. More

Customer service center was the best service I have received from any car dealer. Thank you received from any car dealer. Thank you More

Mike did a great job understanding my needs and got me in quicker than I expected. They were all very professional and I appreciate their kindness. quicker than I expected. They were all very professional and I appreciate their kindness. More

Staff was very helpful. Was a pleasure to speak with the new service manager. Glad to see the better concern for Lincoln customers!!!!! Was a pleasure to speak with the new service manager. Glad to see the better concern for Lincoln customers!!!!! More

Ryanne was very helpful in getting my car repaired and returned on time as promised. returned on time as promised. More