Capital Ford of Wilmington

No quality control. My vehicle was not ready. My options were not put on. And when they did get put on some of the options were put on wrong and I am waiting for the rig My vehicle was not ready. My options were not put on. And when they did get put on some of the options were put on wrong and I am waiting for the right parts to be put back on. Needless to say my confidence level of the service so far has not been very good . More

Everyone was very pleasant and professional. They were patient and helpful. They were willing to work with us to get the deal compete. They were patient and helpful. They were willing to work with us to get the deal compete. More

Dealership was tidy all around. Staff was vary friendly and professional answered any questions I had Staff was vary friendly and professional answered any questions I had More

This is the place to go if you want to buy a vehicle whether new or used! Bought a 2020 Honda Odyssey and had the pleasure to meet their friendly staff. If you go to this dealership, ask for Ivan. He wa whether new or used! Bought a 2020 Honda Odyssey and had the pleasure to meet their friendly staff. If you go to this dealership, ask for Ivan. He was extremely professional and helped us through all of the features pertaining to the vehicle. He took us down all kinds of roads to test the van. He's easy to talk to and is not pushy. No one at this dealership we worked with was pushy or rude with us. For the first time, I can honestly say that it was a pleasure to have met and worked with a car dealer. I cannot recommend this place enough if you're looking for a car! More

I have never had a dealership be so accommodating! The courtesy of the service department (which are the only ones I have dealt with) is outstanding! The courtesy of the service department (which are the only ones I have dealt with) is outstanding! More

Excellent. Brought loaner to my house and picked up my car for service. Jeff kept me informed all the way along. No surprises. Great customer service. Brought loaner to my house and picked up my car for service. Jeff kept me informed all the way along. No surprises. Great customer service. More

Kyle/service excellent. Sales, minus 100k! Obviously do not want to sell cars. NEVER will come to Capital Ford again. And telling everyone I know of the insulting sales depa Sales, minus 100k! Obviously do not want to sell cars. NEVER will come to Capital Ford again. And telling everyone I know of the insulting sales department. Good bye. Will drive to another town before ever buying from Wilmington Capital Ford ! More

Just bought car and had no trouble in making a deal Salesman very knowledgeable and professional No problems so far only had car 9 days My only complaint is not with dealership but Ford Ford sells me Salesman very knowledgeable and professional No problems so far only had car 9 days My only complaint is not with dealership but Ford Ford sells me a $42000 car and does not provide a Manual Informed it is on line So I have problems with car and my location has no internet I and my family are screwed How cheap can a car company be ? So I now have to drag my laptop out to garage to try and to find out how to operate my New Ford SUV More

On time and the Work was done quickly and efficiently. No problems and a friendly technician. No problems and a friendly technician. More

My salesman was very helpful, polite and professional. I was extremely impressed with how well he handled the sales process. I was extremely impressed with how well he handled the sales process. More