Capital Ford of Wilmington

I was very pleased with the repair service and the professionalism of Rick Peterman. He kept me informed on the status of the repair and even got it finished a day early. professionalism of Rick Peterman. He kept me informed on the status of the repair and even got it finished a day early. More

My whole experience with Capital Ford was outstanding. The new policy involving pick up and delivery is a real plus-plus. The work was very well done and car was delivered on time and clean. The new policy involving pick up and delivery is a real plus-plus. The work was very well done and car was delivered on time and clean. More

Everyone I interacted with during the repair of my 2021 Bronco First Edition were professional and timely. I only wish Capital Ford in Wilmington was closer to my home in Virginia as I would use them for a Bronco First Edition were professional and timely. I only wish Capital Ford in Wilmington was closer to my home in Virginia as I would use them for all my vehicle needs. Keep up the great work!! I appreciate all you did to get me safely on the road. More

I was having 2 minor problems with my 2015 MKX and I wanted get diagnostics run on these problems. I had talked to Mike and he set up my visit with test to be done. The problem with backup camera was wanted get diagnostics run on these problems. I had talked to Mike and he set up my visit with test to be done. The problem with backup camera was as expected, defective camera. My change out at later date. The cost of approximately $700.00 is more than expected or worth to me at present. May want to buy a newer suv. The second one regarding sound system, DSP Module did not get a hard failure which is how it plays. The item number given is not for a Lincoln item, just a charge number for when you order one from manufacturer. Therefore I could not see if there were any used one that could be installed. At present, the new cost of $788.59 plus labor is not worth the short time it does not work well. Will wait for hard failure and fix or trade cars. The diagnostics on the camera was good, but the radio was not as good as I expected, but may be as good as the tools the shop has. My many years working with Electronic instruments I would expect more info. Regards More

The service dept is top shelf, Judith Baird the service manager knows the vehicles inside and out. I had some computer concerns and her team got to it right away, offered me a loaner. Caty my service advis manager knows the vehicles inside and out. I had some computer concerns and her team got to it right away, offered me a loaner. Caty my service adviser took the time to goand reset all my iphone and Ford service apps back to my old settings. People just don't seem to take the time that they do at Capitol Ford, any more they really care about the customer being 100% satisfied. I only wish I could say that about other service outlets... Thats why as long as I am treated like a valued customer like I was todayI would not let any other place touch my Ford 150 More

This is my first experience with Capital Ford of Wilmington NC. I have a collectible Mustang of which only 500 were produced. It was in need of an airbag recall fix. I put it off for years in fear o Wilmington NC. I have a collectible Mustang of which only 500 were produced. It was in need of an airbag recall fix. I put it off for years in fear of having my panels damaged. They are unique to the car, autographed and cannot be replaced. I made a call to Service director Nick Chinn and explained my dilemma. Not only was he sympathetic and understanding but scheduled an appointment to my home in Hampstead promising to be there in person with one of his best experienced technicians "Matty". Unheard of customer service these days. I was not let down; they were prompt and preformed the replacement flawlessly. I highly recommend Capital Ford of Wilmington NC. for all your automotive needs. More

Travis was great to work with in the internet sales department. Daisy was also super awesome making the process super easy! department. Daisy was also super awesome making the process super easy! More

Friendly staff, nice selection to choose from, overall positive experience throughout our whole purchase experience positive experience throughout our whole purchase experience More

They have always treated me fair and with kind words. The technicians are very knowledgeable about the service they are providing ( Brandon). The technicians are very knowledgeable about the service they are providing ( Brandon). More

No quality control. My vehicle was not ready. My options were not put on. And when they did get put on some of the options were put on wrong and I am waiting for the rig My vehicle was not ready. My options were not put on. And when they did get put on some of the options were put on wrong and I am waiting for the right parts to be put back on. Needless to say my confidence level of the service so far has not been very good . More