Capital Ford of Wilmington
Wilmington, NC
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1,198 Reviews of Capital Ford of Wilmington
The team at Capital Ford was thorough in the In the review of my needed recall notices, accurate on the time estimate for service, customer-focused on the impact on me, and courteous with transportatio review of my needed recall notices, accurate on the time estimate for service, customer-focused on the impact on me, and courteous with transportation home and then back to the shop when the work was complete. Made the experience and my day much better !! More
Poor service. The day I went for an estimate was meeting with Rick waited for an hour past appt. My estimate was way less than when I took my car in weeks later fo The day I went for an estimate was meeting with Rick waited for an hour past appt. My estimate was way less than when I took my car in weeks later for them to tell me it was thousands more than they quoted. Rick never came to met me when I dropped my car off. I dealt with someone else. He never called with the new updated quote someone else did. They never contacted my insurance company. I did. My insurance company left several messages for them to call them back. They quote they gave my insurance company totalled my car out. Would not recommend at all. More
Traveling thru town & made an appointment 5 days ahead. Arrived on time & truck was serviced & we were gone in about 1.5 hours. Service Advisor answered all questions & even told me about a recall. Very pl Arrived on time & truck was serviced & we were gone in about 1.5 hours. Service Advisor answered all questions & even told me about a recall. Very pleased with the service all around. More
Mandy and the rest of the staff at Capital Lincoln of Wilmington was exceptionally courteous and helpful. I never felt pressured, never felt the truth was being shaded, and left completely happy with my Wilmington was exceptionally courteous and helpful. I never felt pressured, never felt the truth was being shaded, and left completely happy with my purchase. I would heartily recommend Capital Lincoln of Wilmington to anyone. More