Capital Ford of Wilmington

My first experience with Capital Ford This was my first experience with Capital Ford and my first time looking at Ford vehicles. Joe, Rick, and Shane were great to work with. Joe and Ric This was my first experience with Capital Ford and my first time looking at Ford vehicles. Joe, Rick, and Shane were great to work with. Joe and Rick took the time to explain all the details of the truck and listened to what I was looking for in a truck. Shane, the sales manager, was great to work with and really put the deal together. I was looking at a similar truck at another Ford dealership in the area, but after Shane sat down with me and took the time to go through all the numbers with me, I was sold on going with Capital. Shane and Capital offered such a better deal that I couldn't pass. Even though Shane is the sales manager, he personally removed the windshield stickers that I needed from my truck I was trading in and put them on the new truck and was even out there with a spray bottle and cloth wiping down the truck before I drove off. Just great service and the F150 is awesome. Thanks again Joe, Rick, and Shane. More

As always - great service Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serv Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serviced. The day before, I had a flat tire and the tow truck driver/mechanic examined the tire and did not see a nail and thought it may have been a slow leak. Turns out there was a small gash. Josh got a new replacement tire for my car and had the claim processed, so I did not have to pay for the full price of the tire. All within 2.5 hours - great service, but a still an expensive lesson. Thanks, Josh! More

Disconcerting at first, then excellent My first telephone contact to set up the service was disconcerting as the person advised me of a number of pending maintenance needs running about $58 My first telephone contact to set up the service was disconcerting as the person advised me of a number of pending maintenance needs running about $580 and for 49000 miles. As I was bringing the car in for a 55000 check, I was somewhat chagrined to hear about maintenance that should have been done during the 50000 mile check. It turned out, once I discussed the car's needs with your service representative, that the required maintenance was much less. I would suggest that you ensure that your first-contact people have a better understanding of what is required when. More

Excellent customer service and workmanship Arrived at scheduled time and my loaner vehicle was waiting since the repair was suppose to take the entire day. Surprisingly they completed the repai Arrived at scheduled time and my loaner vehicle was waiting since the repair was suppose to take the entire day. Surprisingly they completed the repair the same day and I was able to get my car back. I have brought my vehicles here for years with no bad experiences. Good Job!! More

great service They quickly repaired my trunk latch and performed all needed servicing. Friendly, fast and got ride to work. Seems expensive but is worth the money They quickly repaired my trunk latch and performed all needed servicing. Friendly, fast and got ride to work. Seems expensive but is worth the money. More

I'm smiling Thank you for updating my car I get fast , friendly service and you always answer my questions regardless how dump they are. LOLL The coffees good t Thank you for updating my car I get fast , friendly service and you always answer my questions regardless how dump they are. LOLL The coffees good too. More

Excellent Overall Experience at Capital Ford of Wilmington We were very satisfied with the friendly and helpful attitude and service from everyone we met at Capital Ford. I traded my old car in for a new Must We were very satisfied with the friendly and helpful attitude and service from everyone we met at Capital Ford. I traded my old car in for a new Mustang Premium 2.3L Ecoboost coupe a week ago. So far I like everything about the car except the sound system. It is equipped with a Shaker premium system and it sounds very "tinny". There is very little bass and it leaves a lot to be desired. I would appreciate any suggestions you have to improve the sound. More

Recall Service Notified that part was ready. Made an appointment instantly. Received a reminder notice. Immediate service when I arrived. Told it would take abou Notified that part was ready. Made an appointment instantly. Received a reminder notice. Immediate service when I arrived. Told it would take about an hour. Approximately an hour later I was on my way. More

friendly and curtious staff. ease of checking in The service folks treat your vehicle like it is there's. There are no surprises on the service needed and the cost for the service. Most important to The service folks treat your vehicle like it is there's. There are no surprises on the service needed and the cost for the service. Most important to me the check in process is painless and the vehicle is returned as clean inside as it was when you took it in meaning no dirt or grease inside the vehicle which is important to me More

great service all the way around! The guys and gals they want to help you enjoy your experience with them.They are one of the few that listens to you and not try to push you into the c The guys and gals they want to help you enjoy your experience with them.They are one of the few that listens to you and not try to push you into the car.I've been buying from them since 1988 with Keith Stephenson as far as i'm concerned the best in the business and now deal with George,And Scott Beasley in finance was great also,The Service dept is so great drive from Sanford and by 2other ford dealerships just to go there(142) miles just so happy !!!as always.Have bought 8-9 cars between me,wife and parents from Keith!!! More