Capital Ford of Wilmington

Great We went to Capital Ford looking for a new Ford Edge and we were immediately greeted by a car salesman (David R) who did an exceptional job on helping We went to Capital Ford looking for a new Ford Edge and we were immediately greeted by a car salesman (David R) who did an exceptional job on helping us find the vehicle best fit for us. We had shopped around at a few car lots but this one was by far the best when it came down to customer satisfaction. David and the rest of the staff that were involved in our car buying experience treated us outstanding. We are a young couple (20 & 21) so at other lots we found that the salesmen were not taking us seriously when we were asked what we were in the market for. Thank you David and Shane for being very professional with us and getting us in an amazing vehicle. More

Great Service I have always received exceptional service on my 2013 F-150 at the dealership. I hope in the future that Ford is more careful when selecting the brak I have always received exceptional service on my 2013 F-150 at the dealership. I hope in the future that Ford is more careful when selecting the brake rotors for their new vehicles as the ones selected for 2013-2014 F150's are poor quality. Brake rotor warpage after only 20k-30k miles on a full size truck is unacceptable. Unfortunately because brake rotors and pads are normal wear items they are not covered under warranty on my $35,000 truck, however the dealership will turn the rotors and replace pads at owner expense? "F-150 Built Ford Tough", not so sure anymore? More

replace radio in 2009 escape Joyce again did a wonderful job in replacing my radio. Thanks Joyce. It was unfortunate that it was expensive to replace this radio at this time. Joyce again did a wonderful job in replacing my radio. Thanks Joyce. It was unfortunate that it was expensive to replace this radio at this time. More

Smooth and satisfactory. It's easily the quickest and easiest car buying experience I have ever had in my life. We received what we wanted and paid what we wanted. Thanks It's easily the quickest and easiest car buying experience I have ever had in my life. We received what we wanted and paid what we wanted. Thanks More

Great The Escape is a good handling car and I am glad I bought it. Buying it was a fun experience. I was so glad to find the service department so easy to The Escape is a good handling car and I am glad I bought it. Buying it was a fun experience. I was so glad to find the service department so easy to deal with. Everyone is kind and I am treated like a human being. Thanks. More

Oil change Outstanding service.. Me Lee is whom I choose to work with, nothing against the rest of your service team..just that Me Lee is the person I first met Outstanding service.. Me Lee is whom I choose to work with, nothing against the rest of your service team..just that Me Lee is the person I first met when I bought the vehicle. More

Had an excellent experience Wonderful purchase experience. Everyone was a pleasure to deal with. I would purchase again from capital ford. Richard, Shane & Matt were all great to Wonderful purchase experience. Everyone was a pleasure to deal with. I would purchase again from capital ford. Richard, Shane & Matt were all great to deal with More

Good experience Professional, experienced, answered questions, this was our first time here, the service was exactly what our salesman described to us, we are happy w Professional, experienced, answered questions, this was our first time here, the service was exactly what our salesman described to us, we are happy with this. More

Exactly what I was in search of! George knew his stuff and immediately found the car that had everything we were searching for! Everyone was very professional and polite. Answered al George knew his stuff and immediately found the car that had everything we were searching for! Everyone was very professional and polite. Answered all questions we had. Would recommend a friend. More

Everyone acted in a very professional manner Everyone acted in a very professional manner. The customer was provided a rental car while services were being provided on vehicle. Service Dept. kept Everyone acted in a very professional manner. The customer was provided a rental car while services were being provided on vehicle. Service Dept. kept in contact with me to Give me status and updates on how service was progressing. More