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Capital City Honda

Sacramento, CA

4.6
457 Reviews

3630 Fulton Ave

Sacramento, CA

95821

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457 Reviews of Capital City Honda

June 25, 2023

Service agent very friendly and efficient. He notified when car was ready in timely fashion. More

by fandpjunod
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pa Vue
Jun 27, 2023 -

Capital City Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 25, 2023

Car was dirty, was not washed and when I asked the attendant, he was rude. He take the car thru the wash however had lot of smudges that it needed another clean. When he did return with the car, stood More

by Vermamd6
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Tabetha
Jun 27, 2023 -

Capital City Honda responded

I am very sorry for the unprofessional behavior, and thank you for sharing. We will certainly use this as an opportunity to coach and develop our team members involved. Devin Smith General Manager dsmith@capcityhonda.com

June 25, 2023

The dealership was courteous and efficient with time and effort. Everything went as scheduled with no surprises;) More

by monroe
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 27, 2023 -

Capital City Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 24, 2023

Capitol City Honda has always given me great service! ! I had a 2003 Honda Accord until I got my 2020 CR-V that I’m just in love with. 🥰 More

by Bonbee56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
8843 Ryan Ardell Radz
Jun 27, 2023 -

Capital City Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 24, 2023

Great Customer Service, great communication, On time, well explanation on services, overall excellent customer service. More

by Chitra.shrestha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 27, 2023 -

Capital City Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 24, 2023

I was extremely disappointed with my service advisor Michael. He ignored what I was trying to tell him and talked down on me. When I involved my boyfriend who is also a mechanic and my sisters boyfriend More

by jb
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Michael Alan (bad experience with him) and the cashier (didn’t catch her name but short with glasses and tattoos) super helpful and she made sure I was taken care of.
Jun 26, 2023 -

Capital City Honda responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Devin Smith General Manager 916-514-4001

June 24, 2023

Waited an hour and 15 minutes and they said it would be another hour for an oil change are you kidding me. I made an appointment for this , no thank you More

by cmartinez61
Recommend Dealer
No
Employees Worked With
Don't know
Jun 26, 2023 -

Capital City Honda responded

This is not our intention, our goal is to get you checked in within 5 minutes of your arrival and have your oil change done in less than an hour. Devin Smith General Manager

June 24, 2023

I paid extra for Honda Care and extra for extended warranty, but at my routine maintenance visit they tell me I need to change the cabin and engine filter. Why am I paying extra for Honda Care again?? More

by Someone
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Somebody
Jun 26, 2023 -

Capital City Honda responded

This sounds like a mistake and I want to make sure we correct it. Please contact me directly so I can gather more details and make it right. Devin Smith General Manager dsmith@capcityhonda.com

June 23, 2023

Fast and friendly service! Vee was great helping us through the service experience. I always take our car to Capital City Honda. More

by Zosilver
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vee Villar
Jun 27, 2023 -

Capital City Honda responded

We are very happy to hear that we were able to provide you with a fast and enjoyable experience!

June 23, 2023

Friendly service techs, easy scheduling, comfortable and inviting waiting area. You can even track the status of your vehicle via text. More

by hofmartina
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pa
Jun 27, 2023 -

Capital City Honda responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

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