Capital City Honda
Sacramento, CA
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456 Reviews of Capital City Honda
I waited 3. 5 hours for them to complete an oil change. After waiting 3 hours I went and asked what was going on. The service rep Ryan did not update me on whethe 5 hours for them to complete an oil change. After waiting 3 hours I went and asked what was going on. The service rep Ryan did not update me on whether or not they were going to perform the recall work(that did not even need to be done) he said they had just finished the oil change and it would be another 3-4 hours for the recall work. He knew I was waiting in the lobby with my 3 small children. I told him I had to go so he had them not perform the recall work and pulled my car to the front. He also lied and said that we had no free oil changes left. That was not the case. We had one free oil change left that expires in December (it did not expire from the mileage). And my husband checked our previous service paperwork and the recall had already been taken care of in our vehicle he was just going to have them do it again probably for some sort of compensation. Once I got in the car I noticed my right mirror was folded, when I went to go open it I noticed the top had several scratch marks on it. I did not have time to go and make a claim on that but I have never had such terrible service at this location. More
Service advisor I received was friendly and very helpful. I advised him had another appointment and he reassured me I would be done in time, and a I was! I Made it to my appointment in time. I advised him had another appointment and he reassured me I would be done in time, and a I was! I Made it to my appointment in time. More
Georgio provides great customer service and goes above and beyond to feel like you are being helped and taken care of when you are purchasing a vehicle and beyond to feel like you are being helped and taken care of when you are purchasing a vehicle More