Capital City Honda

It was great dealing with Service Advisor Ken. He kept me updated on progress of my car and any mechanical findings. Smooth process He kept me updated on progress of my car and any mechanical findings. Smooth process More

The location was very convenient and the business hours are very convenient very clean location are very convenient very clean location More

Total mess. Appointments in service dept do not count, I waited over 1 hour in line before a service rep started a write up on a recall repair. Was told the pa Appointments in service dept do not count, I waited over 1 hour in line before a service rep started a write up on a recall repair. Was told the parts were ordered when I set up appointment but told by the service rep that they did not have the parts. At one point there were up to 40 vehicles waiting in line with service reps making no effort to speed up the process. When the food truck came around many employees just disappeared. Was told they would write up an order and get back to me when the parts were available. This place is no Mel Rapton and I will go elsewhere for service. By the way several members of my family have noticed a decline in service since Capital Honda has taken over ownership. They spend time taking pictures of your car writing something down on a tablet and then make you come inside for additional paper work. Use at your won risk! More

Nick Salazar, our service writer, provided excellent customer service.We were in and out in 40 minutes. customer service.We were in and out in 40 minutes. More

Totally impressed with the care and service! The carwash was a perfect ending. Highly recommend. The carwash was a perfect ending. Highly recommend. More

I’ve been a Mel Rapton Honda loyal customer for over 20 years, I left for a Toyota for 4 years got terrible customer service & came back. I feel fortunate that their level of customer service has continued years, I left for a Toyota for 4 years got terrible customer service & came back. I feel fortunate that their level of customer service has continued with the new ownership! More

Our service advisor Ken was very helpful and great to work with. Able to drop my car off the same day as reported issue and diagnostic finished in timely fashion. work with. Able to drop my car off the same day as reported issue and diagnostic finished in timely fashion. More

They were able to help me out with my warranty and was able to do the work without me having to pay anything. able to do the work without me having to pay anything. More

our salesman was patient knowledgeable and explained the new car technology professionally and in detail new car technology professionally and in detail More

Had a service problem that was not resolved after 6 hour wait not the dealership I’m used to wait not the dealership I’m used to More