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Capital City Honda
Sacramento, CA
482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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482 Reviews of Capital City Honda
August 17, 2023
Service was performed in a timely manner. The service tech China was pleasant and friendly. I would have liked to have been told that I needed to wait by my car so that the service tech The service tech China was pleasant and friendly. I would have liked to have been told that I needed to wait by my car so that the service tech could see I was there. Since it was so hot today (105) I waited just inside the door to the dealership and China did not see me. When I made the appointment I selected the coupon rate ($69.95) and associated appointment time (after 1:00pm) and was disappointed when the estimated cost showed the non discounted price. China was good enough to adjust the cost for me. The web site should track that a reduced price was selected for the service and not require the service tech to make an adjustment or require the customer to show the dealers web site that contains the service special that the tech already know about. More
by JDP
Employees Worked With
China
August 17, 2023
Always Great Service! Paul is very friendly, had me in and out as quickly as possible. They have a service tracking app and video for the inspection! Will be coming back a Paul is very friendly, had me in and out as quickly as possible. They have a service tracking app and video for the inspection! Will be coming back as always. More
by PatrickN
Employees Worked With
Paul
August 16, 2023
My service advisor, Scott, was very thorough and explained everything in detail and answered all of my questions. The technician was able to work my brake rotors instead of having to wait days for n explained everything in detail and answered all of my questions. The technician was able to work my brake rotors instead of having to wait days for new ones. So I was able to get my car back the same day with all work completed. I’m super grateful for the service and the Uber ride. That’s why I take my Acura to the Honda dealer! More
by Cari Fox
Employees Worked With
Scott Krueger, sevice & the cashier who was so friendly and cheerful I didn’t get her name!
August 14, 2023
I was treated with courtesy and in a reasonable time on a busy day. The warranty was maintained as I had recently purchased the parts (tires). I was in and out with no hassles or worries;) busy day. The warranty was maintained as I had recently purchased the parts (tires). I was in and out with no hassles or worries;) More
by monroe
Employees Worked With
Scott Krueger
August 12, 2023
Today I made an appt for an oil change at 7:45. I arrive at 7:35. I wasn’t checked in until probably 7:50. I was told my car would be ready at 9:30. Are you kidding me? Basically it took 2 hours I arrive at 7:35. I wasn’t checked in until probably 7:50. I was told my car would be ready at 9:30. Are you kidding me? Basically it took 2 hours for an oil change. That’s crazy. That’s with an appointment. Why book so many morning appointments if you can’t handle the volume? Will be coming back More
by jasonhalstead1
Employees Worked With
Bob
August 12, 2023
The people that work here are helpful but I have had many experiences where things are not communicated clearly. The wait time is always way longer. Whoever is booking appointments is over booking and causin experiences where things are not communicated clearly. The wait time is always way longer. Whoever is booking appointments is over booking and causing customers to wait extremely long wait times. They need to do better with not overbooking More
by alexyssvaldez
Employees Worked With
Michael McKnight
